Roadside Development Manager

| Remote
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Agero + Swoop:

Agero + Swoop provides simplicity and peace of mind in the chaotic world of roadside and accident assistance. Nimble and energetic, our Swoop SaaS technology team is transforming the entire industry, taking manual processes and redefining them as digital experienceswith a focus on speed to market, immediate impact and rapid growth. 

Our automotive clients represent more than 2 in 3 passenger vehicles sold in the U.S., and two-thirds of insurance companies are served by Agero. We handle over 12 million vehicle disablement events annually, serving 115 million drivers across the U.S. 

It’s not just a job, it’s a mission to make driving safer, smarter and more enjoyable for everyone. 

Role Summary:

The Roadside Development Manager owns overall service delivery and growth of our roadside program for the agents of a leading auto insurer within an assigned area/region (zone). Responsible for building and managing the relationship with all agents and accountable for the quality, growth, and engagement of the zone. Utilizes sales and relationship management skills to deliver the Agero value proposition to new and existing agents. Tracks and analyzes reports and trends to identify service challenges and opportunities for agents to grow their business based on high quality service events. Performs root-cause analysis to identify gaps and drive improvements across all key metrics. Works closely with operations teams to ensure teams actions are aligned with client specific needs. Partners with Product team to align on key initiatives and implementations. Develops strong relationships and fosters key partnerships with service providers, including brokering relationships with agents to introduce service providers to Agero or make enhance business for existing service provider relationships based on an agent recommendation.

About the Day to Day:

  • Accountable for the overall quality, growth, and engagement within the zone.
  • Owns the relationship with all agents of leading auto insurer in the zone.
  • Conducts regular on-location visits with agents to review performance
  • Delivers the Agero value-proposition to new and existing agents
  • Serve as advocate/voice of agents within Agero, and the advocate/voice of Agero within the agent community for said carrier
  • Performs root-cause analysis to identify gaps and drive improvements across all key metrics
  • Anticipates area needs then explores and facilitates opportunities for service delivery and growth opportunities within assigned zones.
  • Facilitates reviews with agents, attends agent conferences, performs fieldwork and attends trade shows to build and maintain company's market presence. Establishes strong working relationships with these constituents.
  • Assists in developing on-boarding for agents in assigned area/region, as well as offers outreach to service providers on behalf of agents, working closely with the network performance manager(s) in assigned zone.
  • Builds and maintains strong and collaborative cross-functional relationships with internal stakeholders.

Education, Experience and Skills:

  • Bachelor's degree in business or equivalent experience.
  • 3 - 5 years of experience in field management or account management roles.
  • Experience managing relationships with external customers is a must.
  • Previous service experience in the insurance or automotive industry is a plus.
  • Strong analytical, communication and relationship building skills are a requirement.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
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    • IllustratorDesign
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    • DrupalCMS
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    • HubSpotCRM
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    • SalesforceCRM
    • Constant ContactEmail

Location

We're located in thriving Medford, MA, along the picturesque Malden River, with close access to the MBTA, I-93, restaurants, shops & downtown Boston.

An Insider's view of Agero + Swoop

How would you describe the company’s work-life balance?

Agero allows me to have the work-life balance I need. The company understands and cares that employees have things they need to deal with outside work. Agero is the most flexible company I have ever worked at in accommodating the chaotic schedule I sometimes have to work; I arrange my life first and know it’s ok to make my work fit in around that.

Cathy

Senior Manager, Data Science

How has your career grown since starting at the company?

The Agero team has supported my career growth in two ways, by helping identify my strengths and creating a role that plays to those strengths. They value their employees and frequently expose them to new opportunities. They have created an increasingly unique environment with relatively high job security, fun work, and high career growth potential.

Richard

Chief of Staff

What is your vision for the company?

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry not just here but globally, creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.

Jeff

Chief Strategy Officer

What makes someone successful on your team?

My team is comprised of Program Managers who are responsible for driving delivery across most of the organization. Those who are most successful are proactive, solution-oriented, and skilled collaborators, have a natural and relentless curiosity, and both embrace and evangelize change. Of course, great discipline and organization skills help too!

Stefanie

Director, Program Management

What are Agero + Swoop Perks + Benefits

Agero + Swoop Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your technology career. We are committed to each other's wellbeing and growth, and provide support through our:

- Continuous two-way dialogue driving actionable change​
- Employee recognition programs​
- Engagement events and activities​
- Targeted career development programs designed to support the growth of each employee's career
- Active Diversity, Equity, and Inclusion initiatives
- Agero Employee Discount & Perks​ Program (partnerships have included BJs, ClassPass, Liberty Mutual Home & Auto, and much more!)
- Robust benefit offerings​
- Rich community partnerships and volunteer opportunities
- Tuition reimbursement
- A fully-equipped game and entertainment room complete with the latest and greatest gaming systems
- Onsite gym complete with spinning, yoga and much more!

Culture
Volunteer in local community
Read to a Child, Mystic Rivershed Clean up.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
You will have the opportunity to help with: identifying the latest additions for our game rooms, discussing how to better communicate across the org or planning events.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Agero employees can contribute up to $2,750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of pre-disability earnings.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Agero provides employees with a 401(k) matching plan managed by Fidelity Investments. We match 100% of the first 2% of contributions, and 50% of the next 4% of contributions.
Performance Bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t – including flexible health and dental care from your choice of doctors. We take care of the time off and allow you to make decisions about how much you want to carry over from year to year so you can recharge your batteries and achieve harmony both inside and outside of the workplace. How many places set you up with laptops and two monitors as standard fare? We’ve got more discounts and perks than you can count on 2 hands – and they are meaningful! Plus we offer a free subscription to the CC Motor Club.

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