Veeva develops cloud software that helps the world’s largest pharmaceutical companies and emerging biotech’s run clinical trials and get medicines to the patients that need them. Veeva’s enterprise product suite is ubiquitous in the life sciences industry.

Veeva is a ‘Work Anywhere’ company, so you can connect with teams in our new office at 100 Summer Street in Boston while also having the flexibility to work from home. And as a Public Benefit Corporation, you will work for a company with purpose and focused on making a positive impact on society.

The Role

The success of our customers is Veeva's mission and our commitment, delivered by fostering a pro-active partnership and providing best-in-class services. Our RIM Customer Success Manager (CSM) team is specifically focused on the success of our Vault RIM Enterprise customers.

Our RIM CSMs are highly skilled individuals with strong life sciences industry experience and RIM Management Systems know-how. Combining our customer knowledge with product expertise, we help customers identify how to add value, adopt best practices, and drive industry transformation. 

Successful candidates for this role will have demonstrated RIM domain expertise and will be located in North America.

What You'll Do

• Own a Customer Success strategy for Enterprise and emerging mid-sized life-sciences customers
• Establish relationships and consistent touchpoints with key customer stakeholders across IT and the Business to establish a strong Veeva RIM program 
• Effectively demo Vault capabilities including use-cases, best practices, challenges, and how to address known gaps
• Guide customers on best practices to optimize consumption of Veeva releases (e.g. change management and validation)
• Evaluate how customers are managing their Vault RIM investment and identify efficiency and effectiveness gains
• Effectively influence and drive change within customer organizations
• Build and manage customer working groups and communities so that our customers have an avenue for peer-to-peer interactions and development of best practices

Requirements

• At least 10 years’ experience working with life-sciences companies in Regulatory with a demonstrated understanding of drug development processes and technologies
• 21 CFR Part 11 and/or GxP domain knowledge
• Proven ability to translate between IT and Business stakeholders to ensure business goals are achieved 
• Track record of leading life-sciences software implementation projects as consultant, business analyst, IT lead and/or business sponsor
• Must be able to take complex business and software concepts and articulate them to an audience of varying perception levels
• Ability to balance day-to-day project execution and long-term Customer Success within a fast-paced, collaborative team environment
• Ability to travel 25%
• Bachelor's Degree or equivalent knowledge

Nice to Have

• Direct experience implementing /consulting on known regulatory technologies - e.g. Vault RIM, Open Text, DXC FirstDoc, Acuta, Extedo, Amplexor, IQVIA and/or Paraxel Liquent Participation in industry efforts outside of day-to-day job responsibilities
• Detailed understanding of emerging Regulatory Industry best practices, trends, and/or standards including eCTD, IDMP, xEVMPD, etc.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.