Toast
We power successful restaurants.
Boston, MA
Remote

Restaurant Strategy & Operations Co-op

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Employer Provided Salary: $50,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The mission of Customer Success at Toast is to create raving fans and successful restaurants...and the Restaurant Success Associate plays a critical role in fulfilling that mission. While the Restaurant Success team wears many different hats at once, they support one overarching goal → keep customers happy and grow their annual recurring revenue (ARR).  Customers that fall into this cohort have Toast ARR > $50K (~25% of total Toast customer locations). 

The Restaurant Success Associate will operate as a key customer advocate by handling various administrative and customer-supporting tasks in support of the RSMs, who focus on L2-4 customer relationships and proactive, strategic, consultative work. The Restaurant Success Associate will reactively address day-to-day customer issues, manage overall account maintenance and Salesforce administrative tasks, and help with resource gathering, data analysis and preparation for customer strategic business reviews. This role will work cross-functionally with the Sales, Support, Services, Product and Finance teams, as well as with Customer Success leadership.

About this roll*: (Responsibilities)

  • Support the RSM team with customer-related administrative tasks, such as processing Hardware orders, contract amendments, credit memos, and other account updates within Salesforce. 
  • Help the RSM team prepare for customer strategic business reviews by pulling data and reports and capturing key takeaways and next steps on calls. 
  • Own and drive one stretch project that will be presented to CS Leadership.
  • Update and maintain Customer database (Salesforce) as appropriate.

Do you have the right ingredients*? (Requirements)

  • Currently enrolled in an undergraduate academic program
  • Able to work full-time from January-June 2023
  • Comfortable with a customer-facing role
  • Strong teamwork, communication & cross-departmental collaboration skills
  • Strong analytical interests/capabilities
  • Highly motivated, passionate over-achieving, team player and facilitator
  • Entrepreneurial spirit/mindset, flexibility toward dynamic change
  • Incredibly detailed oriented
  • Ability to perform in a fast-paced environment
  • Strong organizational and time management skills
  • Good experience of MS Office, G-Suite, Slack and Salesforce/CRM systems
  • Restaurant experience is a strong plus
  • Honest communication style that operates with the highest level of integrity

#LI-REMOTE

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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