You:

Quickbase continues to grow and we're looking for a Renewal Specialist! As the Renewal Specialist, you will engage in a customer-centric, consultative way and offer strong product knowledge to effectively support clients and retain and grow revenue. You will be responsible for driving account renewals starting 150 days in advance of their contract end date and executing all renewal back-end work in a timely manner for North America managed accounts. Success in this role involves a high level of organization and coordination with cross-functional teams such as Customer Success, Account Executives, Legal, Accounting and others. You will be measured based on the timeliness of renewal contracts, their ability to drive incremental price increases on renewals and on increasing the number of multi-year renewals. This role will include customer-facing interactions as well as backend deal desk related support with quote creation and contract processing. 

Qualifications:

• Minimum of 2 years experience in renewals, sales, accounts receivable or account management
• Comfortable with negotiation and having conversations with procurement departments
• Ability to manage customer quoting, contracts, and terms
• Strong customer-facing acumen and communication skills 
• Excellent organizational skills
• Ability to multi-task and to help manage a high volume of accounts 
• Able to build relationships quickly and work across many cross-functional teams
• Must be self- motivated, goal-oriented, able to work independently to deliver on deadlines and ensure timeliness of renewals
• Curiosity to look for opportunities to expand the scope of the role and take on new projects
• Sense of urgency to accomplish things quickly and ability to prioritize multiple tasks and adjust as circumstances change and evolve

Bonus Qualifications:

• Experience working with relational databases
• Experience with no code or low code platforms 

Additional Responsibilities:

• Project manage the renewal experience in close partnership with assigned Customer Success Manager and Account Executive to provide a seamless customer experience
• Partner with Accounts Receivable to ensure proper vendor setup, on time payment and reduction of aging payments
• Retain and increase subscription revenue in existing customer accounts by positioning multiyear contracts and price increases
• Migrate existing customers from our legacy plans on to new packaging and pricing
• Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate
• Update renewal forecast on a weekly basis and report up to management
• Continuously iterate and provide feedback on the renewal experience