Toast
We power successful restaurants.
Boston, MA

Relationship Manager, Toast Payments

Sorry, this job was removed at 3:36 p.m. (EST) on Thursday, March 28, 2019
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Toast Overview:

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Job Overview:

The Toast Payments Relationship Manager will operate as a key customer point person for all Toast Payments questions for both prospects and live customers in the SMB channel. Pivotal to this role is a strong value to understand the payments industry as well as customer empathy to drive a high level of customer satisfaction.

What You Will Do

  • Maintain client satisfaction from sales handoff through life of partnership both pre-sale and post-sale
  • Deliver a best-in-class, truly delightful, Payments experience to Toast restaurants and prospects through successful communication (both written and verbal)
  • Become a subject matter expert regarding Toast’s payment solutions and deeply understand the payments value proposition and how Toast Payments specifically meets restaurant needs
  • Identify and implement educational opportunities as it relates to payments throughout organization
  • Uncover, introduce, and implement opportunities to increase client satisfaction
  • Orchestrate and manage various projects and maintain client expectations along with necessary Toast resources
  • Act as an escalation point and ensure resolution of any client issues that surround payment processing
  • Collaborate with internal stakeholders to gather and understand needs analysis for each assigned client

Do you have the right ingredients?

  • Bachelor’s degree or equivalent work experience
  • Minimum 2 years of relevant work experience in account and project management
  • Strong time management, organizational and client relationship skills
  • Understanding of revenue generation and maintenance
  • Strong presentation skills
  • Excellent verbal and written communication skills
  • Ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives with minimal oversight

Bonus ingredients

  • Experience working with in payments industry and/or POS solutions
  • Experience with Salesforce
  • Experience with onboarding client’s post-sales, and support through product go-live
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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