Toast
We power successful restaurants.
Boston, MA

Regional Director, Services - Central

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We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* to make a change?

The Regional Director reports to the VP of Services and is responsible for leading all aspects of the services team in region, working in close partnership with regional account management & sales leadership. In this role the Regional Director will run the region as their own business, responsible for revenue and Customer satisfaction targets, as well as P&L and margin goals. This includes leadership of project management, field services, and dispatch teams.

About this roll*: 

  • Establish plans and strategies for achieving the company’s regional revenue and customer satisfaction goals on a monthly basis
  • Responsible for making sure the delivery pipeline is current and reflects the proper number of projects to meet department objects; go lives, revenue targets, margin targets, and customer satisfaction
  • Interview, hire, develop and maintain regional service managers and resources
  • Provide ongoing coaching and support for assigned team
  • Perform weekly or bi-weekly 1:1 and annual performance reviews for direct reports
  • Sharing and implementation of best practices with members of organization
  • Put in place infrastructure and systems to support the success of the regional service function
  • Create a culture of success and ongoing business and goal achievement
  • Manage customer expectations and contribute to a high level of customer satisfaction
  • Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions
  • Manage key customer relationships and act as senior CS management in the region
  • Manage the use of budgets
  • Travel for in-person meetings with customers and partners and to develop key relationships
  • Candidate would manage team of 30-70 resources as well as contractor partner resource when appropriate.

Do you have the right ingredients*

  • At least 8 years Services or Delivery experience in comparable industries, with 5 years in people management position,
  • P&L and margin analysis experience
  • Ability to plan and manage at both the strategic and operational levels with autonomy
  • Track record of problem solving and customer management
  • Ability to work collaboratively with colleagues and staff to create a results driven, team oriented environment.
  • Experience in Management of multiple disciplines on one team
  • Experience and track record of successful process improvement
  • Willingness to travel
  • Some experience in restaurant and POS industry preferred.P&L and margin analysis experience
  • Ability to plan and manage at both the strategic and operational levels with autonomy
  • Track record of problem solving and customer management

*Bread puns encouraged but not required

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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