Professional Services Operations Analyst at Rapid7
Rapid7 is a leading provider of security data and analytics solutions that enable organizations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organizations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. Rapid7 is trusted by more than 9700+ organizations across 125 countries, including 52% of the Fortune 100. To learn more about Rapid7 or get involved in our threat research, visit www.rapid7.com.
This key and highly visible position reports directly to the PSO Operations Manager and will play an important role in helping grow all lines of Rapid7 Professional Services – as part of the Services organization’s overriding effort to create Rapid7 Raving Fans / Customers in order to drive overall company growth.
The Professional Services Operations Specialist is empowered to make impactful decisions on Resource Management and operational auditing of our projects. The Specialist is required to exercise independent judgment and discretion in managing all aspects of Company resources to be allocated to billable projects, and to analyze all completed projects for revenue recognition criteria.
In This Role You Will:
Drive achievement of financial targets by mastering resource management methodology
Exercise independent judgment and discretion in making numerous resource management decisions to help align with timeline, budget and resource requirements on customer projects
Manage resource allocation to the appropriate mix of billable project or directed, objective-based activity
Critically analyze completed projects for key revenue recognition criteria, escalate and drive any potential risk to closure working with the project management, and consultant team.
Work with the Operations Manager to support and continuously improve the project automation modules within our CRM & Resource planning tools
Actively participate in execution of PSO team and personal quarterly goals
In Return You Will Bring:
1-3 years of experience in a project management or operational role
Proven ability to manage high volume of activity effectively in a matrix resource environment – You get stuff done
You like to look at things from many different angles and come up with great solutions – Never settling for “the path of least resistance”
You consider Excel, PowerPoint, and Google Suite old friends, not enemies
Experience with CRM Systems
Experience in resource management with Professions Service Automation tools
Fundamental understanding of project management methodology
Strong communication skills and team-driven focus is essential, as this team member will be expected to act independently as well as collaboratively with customers, peers, partners, and managers to ensure customer satisfaction and team goal achievement
Nice to Have But Not Required:
Project Management Professional (PMP) and / or ongoing affiliation with the Project Management Institute (PMI)
Experience working in a services organization within a software company
Experience with NetSuite or Netsuite SRP a plus but not required
Experience with Financial Force a plus but not required