Professional Services Associate

| Greater Boston Area
Payfactors is changing the way companies attract and retain top talent through innovative compensation based tools and analytics.
Payfactors is looking for a Professional Services Associate to partner with and assist our clients with data configuration/product user interface initiatives within our proprietary compensation point solution (“SaaS” model). The Associate will play a key role in the collection, formatting, and data exchange of our clients’ organizational, survey, and market-pricing databases.
The right individual for this role will be detail oriented and comfortable balancing multiple projects. Additionally, the individual must be proficient working with large data sets and Microsoft Excel. If you thrive by working in a high-growth environment utilizing the latest internet technologies, consider this opportunity as the next level in your professional development!
Requirements/Skills
0-3 Years Professional Experience
Bachelor’s degree required
Intrinsic self-starter and problem solver
Proficient working with large data sets and Microsoft Excel
Compensation or HRIS knowledge a plus
Basic understanding of how relational databases work
Strong communication and writing skills
Ability to collaborate with peers, managers, and clients while leading project based tasks
Strong organization skills to manage multiple timelines and complete tasks quickly within the constraints of timelines and budgets
Ability to grow professionally in a highly flexible and fast-moving environment
Awareness and pride in 100% client satisfaction
Boston-based
Primary Responsibilities
Partner with and assist our clients with initial data configuration and product user interface within the Payfactors application
Provide ongoing support (e.g., customer inquiries, data refreshes, product training, etc.) to our clients
Collaborate with Product Management function with ongoing project work
Develop standard processes and procedures to scale ongoing data tasks
Diagnose and solve technical issues related to software application
Life At Payfactors
“Take it as you need it” Paid Time Off
Work from home flexibility
Half Day Summer Fridays
Office socials, sports/concert tickets, swag + more
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
 
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Angular 8Frameworks
    • MongoDBDatabases
    • ElasticSearchDatabases
    • BalsamiqDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

Quincy, MA is where you can find Sales, Customer Success, Marketing, Client Services, & our Compensation Team. Burlington, MA is our engineering hub!

An Insider's view of Payfactors

What’s the vibe like in the office?

Payfactors has two awesome offices which are open and collaborative with an open-door policy to our execs! I love learning about everyone’s projects and how we all contribute to our success. And we fully embrace the work hard play hard motto. Both offices have great games for employees to enjoy and the monthly socials don’t hurt either!

Elena

Senior Sales Engineer

What kinds of technical challenges do you and your team face?

We use ElasticSearch to facilitate advanced search capabilities across many areas of the product. One of the biggest challenges is keeping our indexes up to date in near real-time as data changes across a variety of distributed systems and microservices.

Rondel

Principal Software Engineer

How has your career grown since starting at the company?

I started my career at Payfactors as a wide-eyed BDR. The opportunities at Payfactors are endless if you are willing to be dedicated to your craft. Hard work does not go unnoticed around here. I was able to grow to BDR Manager because of the resources, tools, and coaching Payfactors provided me. Payfactors is a great place to start your career!

Nicole

Business Development Manager

How does the company support your career growth?

Payfactors has supported my career growth since I walked through the door. Conversations about career goals are had with regularity, allowing for personal interests to align with team projects. Additionally, Payfactors has done a great job of providing resources and making me feel comfortable taking time to further develop my technical skills.

Geoffrey

Software Engineer

What are Payfactors Perks + Benefits

Payfactors Benefits Overview

Competitive benefits
“Take it as you need it” time off
Flexibility and work-from-home days
13 paid holidays
Half-day Summer Fridays
Paid leave for ALL new parents
Fully-stocked kitchen

Culture
Partners with Nonprofits
We have volunteered at Cradles to Crayons, Boston Food Bank, and other local non-profits throughout the years!
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Payfactors also provides 12 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Payfactors provides employees with a flexible work schedule that includes Summer hours, Core hours, Flexible start and end times.
Remote Work Program
Company sponsored family events
Payfactors sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Payfactors hosts company outings annually.
Stocked Kitchen
Payfactors offers a fully stocked kitchen including unlimited snacks, coffee, tea, free Starbucks, kombucha, and more!
Parking
Pet Friendly
Payfactors pet policy is dog friendly daily.
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

We’ve got two offices — one in Burlington, MA and another in Quincy, MA. We’ve also got unlimited snacks, kombucha, beer, and cold brew on tap, K9 colleagues (yep — we allow pets in the office!), and so much more. Casual dress code, “Summer Fridays”, remote work opportunities — you name it! We’re informal. We work hard, but still like to have fun — and that’s pretty clear in our offices.

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