About the role:

There has never been a more exciting time to join Teikametrics, the leading Retail Optimization Platform. We’re building an operating system to optimize every aspect of a retailer's business -- from advertising to inventory to pricing. We optimize billions of transactions for thousands of entrepreneurs and brands around the world selling on Amazon and Walmart.com. The Teikametrics ROP uses proprietary econometrics and machine-learning data models packaged in a simple yet powerful SaaS interface. We combine our best-in-class technology with coaching and support from our world-class team from all over the globe. We are looking for people who can excel, add value to our mission, and thrive in a demanding start-up environment. The core function of the expert support role requires you to interact with our customers daily mainly via live chat software. To be successful you’ll need to advise customers on advertising best practices, be great at troubleshooting technical issues, and have a passion for empowering customers with technology. We encourage independent thinking and welcome ideas on how we can improve our products and our processes to help us increase our efficiency and improve the user experience.

Major responsibilities/activities:

• Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem

• Serve as a product expert by keeping up with new features and issues and providing quality feedback to your direct manager

• Exert the voice of the customer to effectively influence our Tech and Product team’s roadmaps

•Contribute to documentation, e.g. FAQ articles based on common questions/issues

About you

• Effective problem solver, hungry to be in a challenging environment in a fast-growing tech company
• Positive attitude, energetic and empathetic, and a strong desire to help sellers succeed
• Self-managed self-starter, confident and accountable for their work
• Attention to detail with the ability to effectively multitask
• Team-player who is able to help others on the team be successful




Great to have:

• 1-3 years experience in technical support or customer service role, ideally at a SaaS software company
• Experience with Intercom or similar support team tools, Salesforce, SQL
• Ad certified via the Amazon Advertising Learning Console
• Fluency in multiple languages is a plus

ABOUT TEIKAMETRICS

There has never been a more exciting time to join Teikametrics, the leading Marketplace Optimization Platform. We’re building an operating system to optimize every aspect of a retailer's business -- from advertising to inventory to pricing. We optimize billions of transactions for thousands of entrepreneurs and brands around the world selling on Amazon and other marketplaces. The Teikametrics Marketplace Optimization Platform uses proprietary econometrics and machine-learning data models packaged in a simple SaaS interface. We combine our best-in-class technology with coaching and support from our world-class teams based in Boston, MA, Seattle, WA, Bengaluru, India, and Tel Aviv, Israel, and Hong Kong, China. We are looking for team members who are values-aligned, make an impact on our mission and thrive in our fast-growing organization.