Nuance
At Nuance, we are constantly reinventing how people connect with technology and with each other.
Burlington, MA

Product Support Engineer at Nuance

| Burlington
Sorry, this job was removed at 7:05 a.m. (EST) on Friday, December 10, 2021
Find out who's hiring in Boston.
See all Operations jobs in Boston
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Product Support Engineer - will be client-facing, first point of contact for customers, cross-functional, remote support engineer responsible for providing excellent customer service, problem diagnosis and creative resolution for issues related to Nuance products and their supporting technologies/infrastructure. This position will actively contribute to ongoing process improvement. This position has daily contact with support staff, customers, peers, and/or internal/external customer base.
Responsibilities:
  • With HR business partner managed assistance, must be willing and able to obtain and maintain appropriate security clearance levels to access client networks, systems and PHI/PII.
  • Provide friendly and helpful customer service as first point of contact via calls/chats/web cases.
  • Provide technical support via Email, Chat, Web, and Phone channels to external and internal customers and create cases for every documented issue.
  • Research, analyze, document, and manage resolutions to technical, operational and implementation issues related to Nuance products and their supporting technologies and infrastructures.
  • Basic knowledge of Windows troubleshooting, IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently.
  • Collaborate closely with R&D, product management and technical personnel (SRE, SRC).
  • Availability for 24x7x365 staffing assignments (on-call) as required.

Required Skills:
  • Hands-on experience with Windows OS environments
  • SQL
  • DOS/Windows proficient
  • Interface systems (EMR interfaces)
  • Basic Linear PC troubleshooting skills
  • Demonstrated experience with either support or administration of Windows desktop and server platforms
  • Strong written and verbal communication skills.
  • Facilitate customer conference calls or inbound calls and manage the resolution of critical customer account issues.
  • Provide efficient, high quality technical support services to ensure timely response to queries, resolution of problems, and reporting/escalation of unresolved issues.
  • Develop internal knowledge base articles

Preferred Skills:
  • Experience with processes and methodology associated with design, documentation, transition, and implementation/integration of systems in a healthcare environment and production experience with Electronic Health Record Systems (EHR/EMR); desirable.
  • Experience with supporting or administering LDAP/Active Directory
  • CompTIA A+ or other desktop troubleshooting experience
  • MS SQL
  • Azure Analytics

Education and/or Work Experience:
  • Bachelor's Degree in IT/Computer Science
  • Must have at least 2-3 years relevant work experience.
  • Relevant certifications considered an asset: RHIA or RHIT, CDEO or CPC

As a federal government contractor subject to Executive Order 14042, most U.S. employees are required to be fully vaccinated against COVID-19 unless granted approval for a medical or religious accommodation by Nuance. Proof of vaccination will be required.
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.
See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

Our headquarters is in Burlington, 30 minutes from downtown Boston, right off 128 and across the street from Wayside Commons (hello, shopping!).

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • TorchFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • MariaDBDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • CosmosDBDatabases
    • Google AnalyticsAnalytics
    • NewRelicAnalytics
    • Azure App InsightsAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft Boards (ADO)Management
    • ExcelManagement
    • GitLabManagement
    • WordpressCMS
    • SalesforceCRM
    • SalesHoodCRM
    • XactlyCRM
    • Einstein AnalyticsCRM
    • Could9CRM
    • APTTUSCRM
    • SendGridEmail
    • Oracle EloquaLead Gen
    • Adobe Experience ManagerLead Gen
Previous
Next

What are Nuance Perks + Benefits

Nuance Benefits Overview

Our success as a company is made possible by our employees. Your passion, curiosity, and tenacity propel us forward and produce more value for our customers and stakeholders. In turn, we're committed to taking care of you with our comprehensive benefits and awards.

There's nothing more important than the wellbeing of your and your family. Our medical, dental, vision and financial health plans provide peace of mind now and in the future. Your family and friends will enjoy spending time with you thanks to our generous paid time off and flexible work benefits. And you will feel empowered to be your best self by utilizing our fitness and wellness offerings.

Culture
Volunteer in local community
The Nuance Cares program offers employees up to 16 volunteer hours of paid volunteer time off each year supporting a qualified non-profit organization of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Nuance Networks: Pride (our LGBTQ+ group), Women in Nuance (WIN), Multicultural Association for Diversity Empowerment (MADE), and the Black Employees in Nuance Group (BEING).
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Nuance employees can contribute up to the IRS maximum annually to their FSA.
Disability Insurance
Short-term disability insurance covers 100% of annual salary for a 26-week maximum. Nuance also offers long-term disability.
Dental Benefits
Our dental plan covers $2,500 of expenses.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
We are partnered with a premier vendor.
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Nuance's team fitness initiatives include in-office yoga classes and sponsorship of a race team for the J.P. Morgan Corporate Challenge.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Nuance offers a 401(K) plan through Fidelity Investments.
401(K) Matching
Nuance provides employees with a 401(k) matching plan managed by Fidelity. We match 100% of the first 3% of eligible compensation and contributions up to 50% of the next 2% for a maximum of 4%.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We match dollar-for-dollar for a maximum of $1,000 annually.
Child Care & Parental Leave Benefits
Child Care Benefits
-Access to Care.com -US-wide family bonding leave
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary and secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
We provide up to 12 weeks of paid leave to care for a family member with a serious medical condition
Adoption Assistance
We reimburse up to $10,000 for eligible adoption expenses and 12 weeks of paid leave. We also offer $10,000 reimbursement for surrogacy fees,
Return-to-work program post parental leave
Company sponsored family events
Fun and exciting bring your child to work program.
Vacation & Time Off Benefits
Generous PTO
Nuance employees receive between 20 and 25 days per year of paid time off based on years of service. We also provide 11 paid company holidays annually.
Paid Volunteer Time
16 hours of paid Volunteer Time Off.
Paid Holidays
Paid Sick Days
Nuance proudly includes Paid Sick Days as part of our overall Paid Time Off policy.
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits for all employees.
Company Outings
Game Room
Stocked Kitchen
Nuance offers unlimited free style soda machine, Bevi drinks, cold brew coffee, iced coffee, specialty coffees including Dunkin & Starbucks.
Parking
We offer employees Free on-site parking including car pool spots, expectant mothers and electrical charging stations.
Relocation Assistance
Fitness Subsidies
Nuance reimburses its employees up to $150 annually for many of the most common health and fitness services and activities.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Nuance offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250.
Diversity Program
Lunch and learns
Nuance hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
Nuance funds business relevant certifications.

Additional Perks + Benefits

We provide a choice of two medical plans. With our High Deductible Health Plan, Nuance provides a company contribution to the Health Savings Account.
We provide access to thousands of discounts and access to voluntary benefits such as pre-paid legal insurance, identity theft protection, and long-term care insurance
We also have an Employee Assistance Program, which provides counseling, life coaching, and legal and financial consultations.
We offer SoFi, which is a personalized financial wellness program.

An Insider's view of Nuance

What’s the vibe like in the office?

I enjoy being part of our diverse team. There are more than 20 nationalities represented, and we have quite different educational backgrounds and roles, like speech scientists, engineers and business people. We expanded the Vienna office in the last few years, and we cover all ages and levels of experience.

Gerhard

Senior Director Engineering - Dragon Medical One

What does your typical day look like?

On the Digital team, we work with the world’s most prominent and trusted brands, every day. Those brands depend on us every day to delight their consumers. We’re a true partner in their success; and we do it with the world’s brightest minds, and some really cool technology. Nuance truly empowers its people to change the world we live in.

Ben

Director, Software Development

How does the company support your career growth?

Career mobility ties into career development. You bring these core skill sets into these different roles, but what are the skills you want to expand on and grow? How does that fit into your overall career plan? Nuance is a place where you can try on different hats by sitting on different teams, or even just trying them on in your current role.

Michele

Program Manager, R&D Transformation Initiatives

How do you empower your team to be more creative?

We unlock the creative potential in everyone by creating an environment where people can trust each other and express their views freely. We follow three principles: focus on the customer and empathize to understand their needs, encourage risk taking, and create a platform to share the stories outlining creative ways teams solved problems.

Raghu

Vice President, Engineering

What projects are you most excited about?

I'm most excited about how we will take our expertise gained in the Voice channel to help customers deliver the same frictionless, yet highly secure experiences via Digital Web and Mobile channels.

Danny

Fraud and Biometric Sales Executive

Jobs at Nuance
44

All Jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Tap to close

Senior Tax Consultant

Nuance
Burlington
5 hours ago
+66
Brief DescriptionWe are looking for a senior tax associate to join our Tax Department. This individual will be responsible for the Company's sales & use tax. This position requires a working knowledge of sales and use tax principles; month end close and reconciliations, strong organizational skills; effective collaboration and communication; and efficient execution.Roles and ResponsibilitiesPrepare information to support the monthly, quarterly,

Senior Technical Revenue Accountant

Nuance
Burlington
12 hours ago
+66
We are looking for a Senior Technical Revenue Accountant that will support Nuance's Healthcare and Enterprise Divisions.Candidates should have a desire to be involved on the system side of accounting and support the business in areas related to revenue recognition. The Senior Technical Revenue Accountant will support the Senior Manager and be the primary liaison on the Technical Revenue Accounting team for both our Healthcare and Enterprise

Principal IT Project Manager

Nuance
Burlington
12 hours ago
+66
The Principal IT Project Manager is responsible for leading teams to deliver project(s) that span across one or more business units. Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. This also includes management of issues, risks, and project change requests to ensure successful and on-time project delivery. Contribute to process improvement

Healthcare Interface Engineer

Nuance
Burlington
12 hours ago
+66
Job Description:Principal Interface Engineer will be responsible for providing excellent customer service, problem solving and finding creative resolution for issues that arises during implementation. The Principal Interface Engineer will be responsible for configuring and testing applications and interfaces. The candidate will have daily engagements with Development, QA, Support staff, Nuance peers and external Customers. The Principal Interface

Principal Cloud Architect

Nuance
Burlington
1 day ago
+66
Nuance Healthcare division is looking for a Cloud Architect for our Site Reliability Engineering team. Your primary focus will be helping to guide and deliver Nuance's Healthcare solutions in the public cloud. You will work in a team of Cloud experts to engage product engineering teams on their implementation of modern Cloud architectures, CI/CD pipelines, and security practices.A successful candidate will have experience designing, building, and

Senior Diagnostics Customer Success Executive

Nuance
Burlington
1 day ago
+66
The Senior Diagnostics Customer Success Executive role within our Nuance Healthcare Customer Success Organization provides an integral role within the team as a partner contact for clients, responsible for guiding the clients to successful outcomes in the use of their Diagnostic solutions. Core objectives include maximizing adoption, utilization and optimization of their diagnostic solutions as well as ongoing account management with high

DevOps Engineer

Nuance
Burlington
1 day ago
+66
We have an exciting opportunity for a DevOps Engineer to join a world-class team building the high performing infrastructure to support internal Research activities for our premier voice, natural language, and AI-power technologies. Please note that you must be a U.S. citizen in order to be considered for this role.You are a self-starter and will work on supporting DevSecOps excellence and Site Reliability through an automation pipeline-defined

Sr. Director - Product Management, Precision Imaging Network

Nuance
Burlington
1 day ago
+66
Reporting to the Vice President and General Manager of the Precision Imaging Network (PIN) line of business, you will be responsible for the entire lifecycle of key features and capabilities of the PIN - AI platform, including the API strategy into Nuance's other product offerings.PIN is an AI-powered cloud platform with sophisticated image and report routing capabilities that delivers patient-specific data and insights from diagnostic imaging

Program Manager

Nuance
Burlington
1 day ago
+66
Position Summary: Growth opportunity for a program manager role utilizing Traditional and Agile methodologies to manage Enterprise R&D customer delivery programs with resources in diverse geographical locations. Working with the larger team, the role will require the coordination of multiple functional teams to continually deliver high quality solutions within challenging deadlines.Principal duties and responsibilities: Assuming the PM role

Senior Service Delivery Manager

Nuance
Burlington
1 day ago
+66
Overview:The Senior Service Delivery Manager (SDM) plays a pivotal role in maintaining customer satisfaction and loyalty by acting as the client advocate on operational and service management matters. The SDM serves as the customer representative for all operational matters, leads customer interaction on service related issues, and orchestrates actions within Nuance to ensure quick resolution. They will facilitate client requests for change,

Salesforce Business Systems Analyst

Nuance
Burlington
2 days ago
+66
The Salesforce Business Systems Analyst will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features of the system based on the various business user group needs. This position will be responsible for defining, analyzing, validating, and documenting business requirements, needs, and processes. Successful candidates must be resourceful, detail-oriented, and self-directed, with a

Senior Infrastructure Engineer, Cloud

Nuance
Burlington
2 days ago
+66
Nuance is putting together an SRE team to own and manage a new Cloud environment for one of it's high profile service offering.Modern software delivery process:Other than the traditional SRE responsibilities, we see the role as an integral part of our Software delivery and we're looking for people that have a "shift level mindset". You'll work closely with the devOps team and provide requirements for efficient workflows. As a consumer of the

Principal UX Designer

Nuance
Burlington
4 days ago
+66
Principal UX designerAre you interested in a role that helps drive the industry's most advanced conversational AI and ambient clinical intelligence? Nuance is looking for an experienced, highly motivated UX designer to support the brand and digital marketing teams.You will be part of the Brand + Creative team, closely collaborating with our Digital Technology and Digital Marketing teams. You'll conceive, create, and validate thoughtful, elegant,

Principal Software Engineer

Nuance
Burlington
5 days ago
+66
Position summaryNuance has an exciting opportunity for a Senior Software Engineer to join a world-class team maintaining and evolving industry leading IVR & messaging platforms. The candidate will work on an Agile Scrum team to design, implement, and maintain robust and scalable IVR & messaging solutions, and will have a direct impact on the cloud-native evolution of platforms that millions of users interact with every day.Principal duties and

SQL Server Database Administrator

Nuance
Burlington
5 days ago
+66
Nuance Dragon Ambient eXperience™ (DAX) is an AI-powered ambient solution targeting the problem of medical provider burnout. As an Engineer you will be directly responsible for many of the innovative features we'll be working on, and your contributions will directly impact the future of health care.The Database Administrator (SQL DBA) is highly motivated and detail-oriented team player, that works with a team of Site Reliability Engineers and

Principal Talent Acquisition Partner

Nuance
Burlington
5 days ago
+66
Nuance is growing and we are looking to add an experienced recruiter to join our Global Talent Acquisition team responsible for finding the best talent across a range of business functions including Product Management, Customer Success, Program Management to name a few. You will be the first point of contact for new candidates in the hiring process, playing a critical role in identifying highly skilled and specialized candidates, telling the

Revenue Accountant

Nuance
Burlington
5 days ago
+66
We are seeking a Revenue Accountant for our Accounting and Revenue Operations team. The successful candidate will be responsible for preparing and reviewing detailed reconciliations of activity and balances associated with assigned business processes to ensure completeness and accuracy. This includes providing best in class support to management and other business stakeholders to ensure their understanding of period activities and balances and to

Site Reliability Engineering Incident Manager

Nuance
Burlington
5 days ago
+66
The SRE Incident Manager, will be responsible for overall operational efficiency & improve customer experience on Dragon Medical One Azure Platform & services. The Site Reliability Engineering (SRE) Team is responsible formultidisciplinary engineering organization tasked with leading quality and reliability holistically across the Azure platform.One of our responsibilities is to meet the 99.99% up time.ResponsibilitiesResponsible for leading

Enterprise Global Deal Optimization Team (GDOT) Program Manager

Nuance
Burlington
6 days ago
+66
The Enterprise Global Deal Optimization Team (GDOT) Program Manager will be focused on the processes, projects and artifacts related to all Enterprise GDOT functions with the primary initial role of coordinating across divisions, and across all functional areas to operationalize a new product offering. They will drive efficiency and speed within the acquisition of new customers and retention of existing customers in support of sales, customer

Talent Acquisition Employment Specialist

Nuance
Burlington
1 week ago
+66
Our Talent Acquisition and Employment Specialist will be involved in the recruitment of both active and passive candidates in support of our Healthcare organization.Responsibilities:Responsible for the development of and execution of search techniques to generate a pool of candidates necessary to staff open and/or confidential positions and create candidate pipelines for future needs. Partner with Principle Talent Acquisition Partners to

Financial Analyst

Nuance
Burlington
1 week ago
The Finance Team at Nuance is seeking a Financial Analyst in our Burlington office. This role will support the multi-year, annual and quarterly forecast processes, develop forecast models and support the Director, SVP of FP&A and Divisional Business Unit teams with analysis and commentary on trends, forecasts and business results. This role offers broad exposure to the business, finance, accounting and operations teams, as well as an unparalleled

Senior DevOps Infrastructure Engineer

Nuance
Burlington
1 week ago
SummaryThe Core Technology Infrastructure team provides the underlying infrastructure and tools that power several core products. Azure cloud services and Kubernetes are at the heart of our technology stack, and on top we manage an always-evolving set of tools to empower product teams with automation and observability. A diligent and extensive Infrastructure-as-code approach allows us to run numerous environments across the globe with limited

Senior Contract Specialist

Nuance
Burlington
1 week ago
The Senior Contract Specialist is responsible for supporting all sales activities, negotiating terms with customers, and resolving contract disputes in the pursuance of new business for Nuance. The Senior Contract Specialist will manage deals and ensure that the conditions of the contract adhere to company guidelines by utilizing the contract management system (CMS) to ensure compliance with contract terms, organizational controls and approvals

Senior Information Security Analyst

Nuance
Burlington
1 week ago
The position reports to the Director of Security Solutions Design (SSD) team and works directly with the Nuance Sales and Corporate teams.The Senior Solutions Security Consultant's main responsibility is to understand and represent Nuance's environment related to data security and privacy for our Enterprise and Healthcare division.This individual will respond to, interact with, and provide support and documentation to relevant customer

Senior Digital Marketing Solution Architect

Nuance
Burlington
1 week ago
The demand on digital technologies to support organization's marketing activities is rapidly increasing; as a result, our Nuance Digital Marketing Technology Group is expanding. We are looking for talented and passionate team players to join us to be part of Nuance Digital Marketing technology team.The Senior Digital Marketing Solution Architect will be responsible for developing and maintaining the existing Nuance digital marketing platform,

Principal iOS Engineer

Nuance
Burlington
1 week ago
Job SummaryNuance Dragon Ambient eXperience™ (DAX) is an AI-powered ambient solution targeting the problem of medical provider burnout. As a Principal iOS Engineer you will be directly responsible for many of the innovative features we'll be working on, and your contributions will directly impact the future of health care.Principal Duties and ResponsibilitiesLead design and development of significant product features Work closely with QA to

Senior iOS Engineer

Nuance
Burlington
1 week ago
Job SummaryNuance Dragon Ambient eXperience™ (DAX) is an AI-powered ambient solution targeting the problem of medical provider burnout. As a Senior iOS Engineer you will be directly responsible for many of the innovative features we'll be working on, and your contributions will directly impact the future of health care.Principal Duties and ResponsibilitiesDesign and development of the Nuance DAX iOS application Build unit and UI tests alongside

Senior Director Product Management-Enterprise Medical Imaging

Nuance
Burlington
1 week ago
Nuance is currently looking to hire a Senior Director Product Management-Enterprise Medical Imaging that will eventually work out of our Burlington, MA offices once we return to working from our facilities later in 2021. This thought leader will report directly to the GM of our Imaging/Diagnostics line of business and will define, build, educate and own the product portfolio and platform strategy. Specifically, they will drive the product roadmap

Principal Software Engineer, C#, .NET, ASP.NET

Nuance
Burlington
1 week ago
Job Summary:Are you an engineer who is passionate about exploring and applying technology to help solve real world end customer business problems? Are you keen on engaging in an agile process, iteratively delivering, and applying design patterns/architectures correctly? Do you possess a strong desire to learn and contribute solutions and ideas to a broad team?Nuance's Software Engineers/Developers develop next-generation technologies that empower

Principal Software Engineer- .NET

Nuance
Burlington
1 week ago
The Precision Imaging Network is one of Nuance's critical new growth initiatives. The company's objective is to leverage its significant existing footprint in imaging to build a multi-sided network platform for AI powered imaging that Drives Value to All Key Healthcare Stakeholders across Providers, Health Plans, MedTech and Pharma.We are looking for a versatile engineer who enjoys windows services, backend REST services hosted on AKS, and

Senior Software Engineer – .NET 6

Nuance
Burlington
1 week ago
Summary:The Precision Imaging Network is one of Nuance's critical new growth initiatives. The company's objective is to leverage its significant existing footprint in imaging to build a multi-sided network platform for AI powered imaging that Drives Value to All Key Healthcare Stakeholders across Providers, Health Plans, MedTech and Pharma.We are looking for a versatile engineer who enjoys windows services, backend REST services hosted on AKS,

Principal Product Manager, Healthcare

Nuance
Burlington
1 week ago
Reporting to the Sr. Product Director of the Precision Imaging Network line of Business,the Principal Product Manager will be responsible for driving the growth strategy for Nuance's market leading reporting & AI platform within the Pulmonary clinical segment.PIN is an AI-powered cloud platform that delivers patient-specific data and insights from diagnostic imaging into clinical and administrative workflows across the healthcare ecosystem.

Innovation Manager, Healthcare

Nuance
Burlington
1 week ago
Reporting to the Sr. Product Director of the Precision Imaging Network line of Business,the Innovation Manager will be part of driving the growth strategy for Nuance's market leading reporting & AI platform.PIN is an AI-powered cloud platform that delivers patient-specific data and insights from diagnostic imaging into clinical and administrative workflows across the healthcare ecosystem. Leveraging the scale of Nuance'sPowerScribe

Healthcare Compliance Manager

Nuance
Burlington
1 week ago
Job DescriptionAs a Compliance Manager - Healthcare, you will be a member of Nuance's Legal team, reporting to the Director of Legal for Privacy and Compliance and working closely with her as well as with members of the privacy, commercial legal teams, IT Security, Sales, Product development, and other operational teams across the company. In addition to your primary focus on healthcare compliance programs, you will help create policies,

Director of Product Innovation - Dragon Medical

Nuance
Burlington
1 week ago
Do you have what it takes to help transform healthcare? Do you possess the convictions needed to help drive such change? Do you love the journey from innovation to launch? Come join the leader and a recognized pioneer in Conversational AI and make a difference managing one of the company's most amazing products that helps clinicians spend more time with patients.You'll be working on Dragon Medical,one of the best-knowncloud-basedHealthcare

Head of Product, Dragon Ambient eXperience

Nuance
Burlington
1 week ago
Reporting to the Vice President and General Manager of the Dragon Ambient eXperience (DAX) line of business, our Head of Product will be responsible for the entire lifecycle of key features and capabilities of the DAX solution, delivered in a fast-moving agile development environment. They will also be responsible for working with the market, business, and client-facing teams to identify and drive new requirements that continuously delight the

Principal Service Delivery Manager

Nuance
Burlington
1 week ago
Overview:The Principal Service Delivery Manager (SDM) plays a pivotal role in maintaining customer satisfaction and loyalty by acting as the client advocate on operational and service management matters. The SDM serves as the customer representative for all operational matters, leads customer interaction on service related issues, and orchestrates actions within Nuance to ensure quick resolution. They will facilitate client requests for change,

Service Delivery Manager

Nuance
Burlington
1 week ago
Overview:This is an exciting opportunity to join our growing team in an entry-level, customer facing role. Nuance Service Delivery Managers play a pivotal role in maintaining customer satisfaction and loyalty by acting as the client advocate on operational and service management matters. Service Delivery Managers coordinate pre go-live operational readiness requirements and post go-live, serve as the customers primary point of contact for

Senior Research Engineer

Nuance
Burlington
1 week ago
We have an exciting opportunity for a Research Engineer who can develop software for machine learning with research and engineering activities - we are currently hiring a Senior Research Engineer to work in our Central Research Tools group, responsible for the development and maintenance of core ASR and NLU model build toolkits and the corresponding tooling stacks.You will work with researchers and engineers to design, develop and evaluate ML

Senior Principal Software Engineer- Java, C#, Azure

Nuance
Burlington
1 week ago
Are you ready to take your career to the next level? Do you crave the opportunity for interaction with multiple engineering teams and architects helping them design and develop highly scalable cloud native applications?As a Sr. Principal Software Engineer you will Architect cloud native technology for SaaS development projects. If you are a results-oriented technologist who thrives in a fast-paced, collaborative, team-oriented and cross

Technical Support Engineer, Healthcare Product

Nuance
Burlington
1 week ago
Job SummaryThe Diagnostics Support Engineer will be responsible for providing excellent customer service, problem diagnosis and creative resolution for issues related to Nuance products and their supporting technologies/infrastructure. Represent Nuance Diagnostic Solutions to VP/C-Level high profile external customers, both remotely and through customer site visits. Maintain superior documentation and actively contribute to ongoing process

Senior Field Service Engineer

Nuance
Burlington
1 week ago
Senior Field Support Support Engineer, Diagnostics SolutionsThe Senior Field Support Engineer, Diagnostic Solutions will be responsible for providing excellent customer service via diagnosis and resolution of complex technical problems related to Nuance products, supporting technologies/infrastructure.The Senior Field Support Engineer can be relied upon by customer, partner/vendor and internal teams when issues occur, and serves as a subject

Quality Assurance Specialist - Healthcare Documentation

Nuance
Burlington
1 week ago
Quality Assurance SpecialistsFull Time, Benefits eligible, 100% Work from Home, General ShiftRequired QualificationsBachelor's preferred; Associate's or relevant certification with equivalent experience required. Minimum experience of 2 years as Quality Controller or Quality Auditor in healthcare documentation industry. Knowledge of error grading per AHDI, quality principles and its applications. Demonstrated excellence in quality delivery with

Senior QA Automation Engineer

Nuance
Burlington
12 hours ago
The SRE team's Software Engineers develop next-generation technologies that empower enterprises to deliver exceptional conversational AI solutions. Our products offer designers, developers and business analysts' access to customize AI technologies such as speech recognition, natural language understanding and conversational dialog.This exciting opportunity for a QA Automation Engineer will be joining a world-class team to assist in building our