Product Specialist - Client Services

| Greater Boston Area

CrunchTime! Information Systems, a leading enterprise solution provider to the hospitality industry, is looking for a Product Specialist to join our Client Services team. We are seeking a highly organized, detailed, motivated, and ambitious individual who is looking for an opportunity to join a rapidly expanding software company that is dedicated to being an industry leader. 

 *This position is based in Boston, MA - local candidates only, please.

Responsibilities:

As part of the Client Services Team, our Product Specialists are responsible for helping our world-class customers in the restaurant and hospitality industries gain value quickly and efficiently with their Crunchtime investment. Product Specialists consulteducatetrain and challenge our customers as they adopt Crunchtime into their culture. Product Specialists not only explain how Crunchtime works but also why the Crunchtime process is essential to improve restaurant operations. This job requires you to lead the customer to success, not follow them into old habits. This is a vital role within our organization and the ideal candidate will consistently provide the highest levels of customer service. Deploying value to our customers quickly is critical to our success, so you should be able to effectively multi-task in order to meet tight deadlines. Our customers are located all over the world and candidates must be willing to travel both domestically and internationally.

Requirements:

  • BA or BS degree. Liberal arts or business degree preferred.
  • Experience working in the restaurant, cruise, or hospitality industries. General or District managers preferred.
  • Critical thinking required. Be the person to write the playbook, not follow it.
  • Excellent problem-solving skills 
  • Professional customer service and presentation skills
  • Experience working with ERP systems is desired
  • Ability to train / teach disparate users
  • General understanding of web technologies and relational databases (Oracle)
  • Project management skills
  • Understanding of basic accounting principles
  • Willingness to travel up to 50% to client locations

Benefits:
CrunchTime offers a competitive salary, based on experience, plus access to a progressive benefits program which includes the following:

  • Health and dental insurance
  • Vision plan
  • Disability insurance
  • Life and AD&D
  • Flexible Spending Accounts for dependent and medical care
  • Generous Paid Time Off Plan
  • 401K Plan with employer match
  • Employee Assistance Program (EAP)
  • Educational assistance for approved courses
  • Commuter benefits including parking reimbursement
  • Generous Employee referral bonus
  • Weekly catered breakfast and lunch
  • Monthly Thirsty Thursday
  • Community volunteer program
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Location

We're in the West End - near the Celtics, Bruins, and only a 2-min walk from North Station and the Haymarket T. Big things are happening here!

An Insider's view of CrunchTime!

What are some social events your company does?

Did we say we like food? Every Friday we have a huge lunch spread from one of Boston's best lunch places - and it's always something different. Tuesdays are for hot bagels and muffins. "Thursty Thursdays" feature the finest local craft brews we can get our hands on. There's even a Bevi and all the Caribou, Dunkin' and Starbucks you can drink.

Paul

Sales and Marketing

What does your typical day look like?

As an implementation lead, when I am on the road, I spend my day onsite with the client at their corporate offices guiding them through the process of integrating CrunchTime into their business model. One of the most interesting aspects of my job is learning our client’s business needs and helping them configure our application to meet those needs.

Melissa

Deployment Manager

How has your career grown since starting at the company?

Fresh out of Babson's MBA program, I started at CrunchTime as a Business Analyst learning the software development life-cycle. CrunchTime's growth gave me an opportunity to widen my skill set and use my grad school education to expand and advance the company's offerings. I'm now Sr. Product Manager of all the mobile products here!

Zach

Product Manager

What are some things you learned at the company?

So, so much. One of my biggest takeaways would be the creative solutions to exciting, outside-the-box challenges. I've had the opportunity to work in three different positions at CrunchTime! in the past three years, and with dozens of teammates who each bring their own experiences, ideas, and passion to the table to help create these solutions.

Justin

Assoc. Business Analyst

What are CrunchTime! Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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