Toast
We power successful restaurants.
Boston, MA
Remote

Principal Customer Education Specialist - xtraCHEF at Toast

| Remote
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Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

At Toast, we put our customers first.  Members of the restaurant community have a lot on their plates, so when they have a question about Toast, we want them to be able to find the answer FAST!  In the content specialist role, you’ll need to know the Toast product, understand the members of our Toast community, and know how to best communicate with them.   

About this roll* (Responsibilities) 

  • Lead analysis on customer engagement and care metrics in bi-weekly readouts. 
  • Identify big ideas with great potential for increasing engagement/adoption of Toast educational content. 
  • Lead Education Team initiatives such as content blitzes and special projects as needed.
  • "Go-to" person for cross-functional stakeholders seeking customer-facing content in designated areas.
  • Support sprint building and planning in JIRA.
  • Proactively partner with customer marketing to drive the adoption of education team content throughout the customer journey and scheduled campaigns. 
  • Manage multiple internal and external project deadlines, while maintaining regular output of content delivery.

Do you have the right ingredients*? (Requirements)

  • 5 years of experience generating educational or marketing content
  • Demonstrated mastery of writing, with the ability to support multiple audiences throughout various stages of their onboarding journey/customer lifecycle. Supporting content in more than one language is a plus but is not required. 
  • Writing serves as an example for customer-facing tone and voice. Responsible for maintaining and adding to Toast Central style guide and content governance.  
  • Bar raising organizational and relationship-building skills. 
  • Excellent self-starter with little to no oversight required. 
  • Excellent problem-solver with the ability to forecast downstream impact of decisions. 
  • Fluent in most restaurant concepts and understands multiple Front-of-House and Back-of-House workflows. 
  • Excellent content development skills using new and existing content development tools.


*Bread puns encouraged but not required

#LI-REMOTE

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Where we are

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Toast

How do you collaborate with other teams in the company?

Being a part of the R&D team, I collaborate closely with cross-functional partners like Product, Design, Quality and Documentation to ensure alignment across the team and ultimately execution. Since joining Toast, I have been stretched both technically and non-technically, grown my career and become a stronger engineer and a more effective leader.

Eden

Manager, Software Engineering

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

How does the company support your career growth?

When Toast hires you, they immediately invest in you and give you every bit of support to ensure you are not only successful but in the best position for growth. Aside from the great support resources, Toast has a team of some of the smartest people in tech that I've been able to learn from.

Royce

Senior District Sales Manager
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