Company Overview

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

The Nuance Global IT team is focused on supporting the company and employees with technical solutions and expertise that help the business run more efficiently, ensure security and data privacy, and support new IT infrastructure initiatives that drive innovation. Our team is composed of problem solvers with constant curiosity and different perspectives who love to collaborate to transform and rethink IT.

Job Summary

Position Summary:

The HC Division is looking to hire a Principal Business Continuity Specialist who will contribute to the activities of the HC Division Continuity Office across our healthcare international organization. This BC Specialist provides guidance to the healthcare division related to best practices in the US and global Business Continuity management plans and procedures, conducts annual tests against the procedures and plans, and refines such plans.

Principal duties and responsibilities:

•Establish and maintain the overall plans for executing all BC procedures and understand their interdependencies.
•Establish and maintain detailed BC communications and command and control plans through a change management process.
•Work with the IT technical staff to ensure that Business Continuity solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle.
•Develop and understand all testing necessary for a successful BC execution.
•Schedule and lead all BC exercises.
•Provide ongoing feedback for risk management, mitigation, and prevention.
•Represent Business Continuity cost requirements in the annual budgeting process.
•Regularly report Business Continuity activities to upper management.
•Help ensure compliance with all applicable federal, state and local laws, regulations, and ordinances
•Update the HC Division Business Impact Assessment (BIA).

•Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.

Knowledge, skills and qualifications:

Education: Bachelor’s Degree computer science, electronics engineering or other engineering or technical discipline is required.

Minimum years of work experience: 8 years

Required skills:

• A bachelor’s degree in computer science, information systems, information protection (information security), or a related IT field is required.
• Must have 4+ years of experience dedicated to Business Continuity operations and management in the Financial, Healthcare or other similar industry.
• Need experience managing large projects, using PMI standard methods and tools.
• Understanding of current recovery solutions, high availability architectures is needed, as is knowledge of crisis communication solutions.
• Must know elementary IT network principles.
• Require excellent oral and written communication skills to convey plans, exercises, and activities using Microsoft Office.
• Must be able to interact with technical, non-technical, and management staff.
• Familiarity with business continuity program life cycle plans and source deliverables (e.g., risk assessments, bias, continuity planning) is essential.

Preferred skills:

• Certification in CBCP or CFCP is preferred
• PMP certification is desired.
• TOGAF Certification preferred
• ITIL V3 certification - Plus

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.