Toast
We power successful restaurants.
Boston, MA

Post-Live Services Coordinator

Sorry, this job was removed at 11:07 a.m. (EST) on Friday, February 22, 2019
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Toast Overview:

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Job Overview:

The Field Service Coordinator supports multiple organizations across Toast by fulfilling services requests for customers who have already gone live with Toast. These services may include, but are not limited to, on-site or remote installation/configuration, maintenance, repair, and training.

What you will do:

  • Coordinate, monitor and improve fields service activities after a customer has gone live
  • Contact customers to confirm field service visits
  • Set and, at times, re-set expectations with the customer on the remediation process itself along with providing excellent customer service support
  • Work with customers to understand scope of field service projects
  • Ensure material is ordered and sent to job sites on time
  • Occasionally act as sales lead for field service work to develop business
  • Manage service delivery
  • Direct and manage on-site/remote field service crews
  • Work with field service crews to ensure all aspects of job are complete
  • Ensure accurate records of all field service calls are maintained
  • Review customer billings to ensure accuracy

Do you have the right ingredients?

  • Minimum 2 years of experience in a customer support or scheduling role
  • Technical service scheduling experience a plus
  • Excellent customer service skills required
  • Strong phone and listening skills
  • Excellent follow up and problem solving skills
  • Strong computer skills
  • Ability to multi-task in a high-volume environment and is results oriented to deliver an outstanding customer experience
  • Excellent written and verbal communication skills required
  • Thrive in a team environment
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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