Post-Live Services Coordinator

| Greater Boston Area

Toast Overview:

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Job Overview:

The Field Service Coordinator supports multiple organizations across Toast by fulfilling services requests for customers who have already gone live with Toast. These services may include, but are not limited to, on-site or remote installation/configuration, maintenance, repair, and training.

What you will do:

  • Coordinate, monitor and improve fields service activities after a customer has gone live
  • Contact customers to confirm field service visits
  • Set and, at times, re-set expectations with the customer on the remediation process itself along with providing excellent customer service support
  • Work with customers to understand scope of field service projects
  • Ensure material is ordered and sent to job sites on time
  • Occasionally act as sales lead for field service work to develop business
  • Manage service delivery
  • Direct and manage on-site/remote field service crews
  • Work with field service crews to ensure all aspects of job are complete
  • Ensure accurate records of all field service calls are maintained
  • Review customer billings to ensure accuracy

Do you have the right ingredients?

  • Minimum 2 years of experience in a customer support or scheduling role
  • Technical service scheduling experience a plus
  • Excellent customer service skills required
  • Strong phone and listening skills
  • Excellent follow up and problem solving skills
  • Strong computer skills
  • Ability to multi-task in a high-volume environment and is results oriented to deliver an outstanding customer experience
  • Excellent written and verbal communication skills required
  • Thrive in a team environment
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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