The Customer Success Strategy and Operations (CSSO) team at HubSpot is responsible for defining and driving the customer success from concept through execution. To help fuel HubSpot growth, we are looking for a confirmed leader to help drive partner strategy and operations. This individual will work closely with the VP of Global Partner Success to develop a strategic plan for scaling our partner community and drive initiatives to bring the plan to life. The successful candidate will have a proven track record of success developing data-driven partner programs, working cross-functionally at all levels, and delivering demonstrable results.

The ideal candidate is a change agent, comfortable with a dynamic environment and can shift readily between ‘big-picture’ and small-but-critical details, knowing when to appropriate time and concentrate on each. You are a collaborative problem solver that looks for high-leverage areas of the business to use data to create and present recommendations for business process improvements. You are excited about developing and continuously improving business processes, and you’re eager to drive change management in the context of a rapidly evolving subscription, SaaS business.

In this role, you’ll get to:

• Serve as Chief of Staff, partner with leadership to lead and facilitate strategy and planning for the worldwide Partner organization.
• Develop and implement mechanisms to inform performance and productivity improvement and investment decisions across the partner organization.
• Ideate and launch “listening devices” to measure and continually enhance the customer experience, including but not limited to ownership over the partners Net Promoter Score (NPS) program.
• Evangelize and represent the Partner program across cross-functional initiatives at all levels.
• Maintain the roadmap of Partner initiatives and drive accountability.
• Work closely with Services leadership to form and scale customer success programs.

We are looking for people who have:

• A good balance of business and technical/analytical experience and expertise; exceptional analytical skills is critical (working knowledge of basic statistics, regression analysis, etc, along with strong experience using pivot tables and the like to conduct analysis informing business strategy; SQL skills a plus)
• A solid track record of successfully leading large scale (100+ people), cross-functional change initiatives.
• Experience owning all stages of program and change management from ideation and hypothesis testing through gaining executive buy-in and field execution.
• Extreme organization skills and are a self-starter who possesses the intellectual curiosity to solve problems.
• Demonstrated bias for action; the successful candidate will be able to prioritize to balance the need for analysis with the imperative to deliver results.
• Prior experience designing and executing causal experiments (RCTs) is a plus.
• Prior experience managing teams is a plus.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a perfect candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

About HubSpot

HubSpot helps millions of organizations grow better, and we’d love to grow better with you. Our business builds the software and systems that power the world’s small to medium-sized businesses. Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 3M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more.

HubSpot was founded in 2006. We’re headquartered in Cambridge, Massachusetts, and we have offices in Dublin (Ireland), Sydney (Australia), New Hampshire, Singapore, Tokyo (Japan), Berlin (Germany), and Bogotá (Colombia).

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Recruiting Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.