This is a remote/WFH opportunity, but candidates must be located in the Greater Boston/Southern New Hampshire area for training purposes.

Notarize is the first on-demand notary platform, allowing anyone to notarize a document online and empowering businesses to send, track and collect notarizations. This is an outstanding opportunity to join a growing technology company that is transforming how business is done in the the real estate and mortgage market (and beyond).

In this crucial customer-facing role, you’ll help our customers execute some of the most important transactions of their lives! We look for teammates who take initiative and exemplify empathy, support, and flexibility. If you are technologically savvy and have a proactive, helpful, can-do attitude, we're interested in hearing from you!

What you'll do as our Customer Support Associate:

• Perform chat, email and phone-based customer support remotely
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Provide accurate, valid, and complete information by using the right methods/tools
• Show dedication, focus, and the follow-through needed to drive problems to resolution
• Identify platform bugs and call out appropriately
• Provide product feedback and suggestions
• Perform data entry and analysis as required
• Other operational and administrative duties as needed based on business needs, bandwidth, and customer demands

What you'll bring:

• Excellent written and verbal communication skills
• Ability to diffuse tension and work out the issue at hand
• Ability to multi-task, prioritize and manage time effectively
• A flexible and cooperative attitude
• Ability to patiently help others resolve tech issues. We’re talking complex stuff...like teaching your grandma to use Facebook :)

Requirements:

• Ability to work a weekend schedule (6am-3pm Saturday & Sunday)
• Ability to work remotely
• Located near greater Boston area for training purposes
• This position is for a Part-Time Employee (working fewer than 30 hours/week)
• Confidence using a Mac, PC or Chromebook
• High school graduate
• Ability to pass background check
• Comfort and enthusiasm for technology

Nice to haves:

• Higher education, especially in communication/writing-intensive majors, or previous customer service experience
• Familiarity with mortgages or notarization

Compensation & perks:

• $18/hr
• On the job training and ongoing coaching and development

Notarize is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you.