Order Management Specialist

| Greater Boston Area | Hybrid
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Reporting to the Order Management Manager, the Order Management Specialist is a critical component of the Revenue Operations team at Rapid7, and a key business partner for our frontline sales reps. As part of this team, the Order Management Specialist is responsible for accurate and timely entry and processing of quotes and orders and providing insightful advice to our frontline sales reps as they develop their deals to ensure that deals follow proper revenue, legal, and compensation guidelines. The Order Management Specialist is expected to maintain knowledge of the Company’s Accounting policies and procedures as they relate to quoting, order processing, export compliance and related accounting duties. This role works in a fast-paced, high-energy market segment and candidates should be able to successfully balance multiple priorities as part of a team.

 

Here's what you'll be up to on a day-to-day basis... 

  • Administer the order approval and entry process utilizing Salesforce and NetSuite
  • Enter all sales contract data into our order entry systems
  • Maintain the integrity of our renewal data in NetSuite as new customer deals are entered
  • Work closely with account executives to ensure all contracts are complete, accurate, and meet internal requirements
  • Work with the rest of the revenue operations team to reconcile any order inaccuracies
  • Partner as a business advisor with sales reps to ensure that systems, revenue, compensation, legal, and sales operations are aligned on deals and deal structures
  • Advise reps on what is/is not within corporate guidelines
  • Liaise with revenue and legal teams on deal structures
  • Advise reps on product availability and rules of engagement guidelines
  • Drive continuous improvement for the global Order Management team
  • Engage with the global team on productivity projects such as: workflow improvements, knowledge sharing, field training, etc.

 

Enough about us, let's talk about you! 

  • Experience in accounting, order management, customer service, or analytics
  • Experience with Salesforce and/or NetSuite preferred but not required
  • Proficiency in Excel is a plus
  • Ability to multi-task, prioritize, and process a high volume of transactions with proficiency, accuracy and integrity
  • Strong business acumen, organizational, time management skills and attention to detail required
  • Understanding of organizational order management processes
  • Excellent interpersonal and communication skills within all areas including verbal and written are required, with an ability to listen and communicate in a consultative style
  • A strong commitment to working with a team, providing excellent customer service, and maintaining professionalism is required
  • Excellent time management skills, with the ability to respond to, prioritize effectively, and meet deadlines while maintaining the highest of standards for completeness and accuracy
  • Effective and decisive under pressure
  • Independent/flexible problem-solver with ability to positively cope with change and desire to learn
  • Ability to work with urgency and operate effectively in a fast-paced team environment
  • Bachelor’s degree or equivalent experience

Rapid7 in a nutshell... 

Rapid7 is breaking down silos and transforming how Security, IT, and DevOps teams work together to drive secure innovation. Our analytics and automation cloud, Rapid7 Insight, provide the shared visibility, intelligence, and connected workflow these teams need to manage the vulnerabilities, threats, and performance issues that put their organizations at risk. With more than 7,100 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Rapid7 is conveniently located between the North End and West End of Boston, with plenty of restaurants and public transport close by.

An Insider's view of Rapid7

What does your typical day look like?

For the majority of the day it’s a mix of weekly check-ins with various teams, project updates, and the occasional brainstorm.

When I’m not in meetings I’ve got headphones in while planning, writing, or designing — at my desk or perched somewhere around the office.

Grace

Senior Brand Storyteller

How has your career grown since starting at the company?

Ive been on many teams in my time at Rapid7 and they have certainly “grown” from a size perspective, but more importantly, they all evolved with the changing times and needs. Some of the teams I was on were critical for our sales grown in an emerging market and though they no longer exist by name, I can see the tangible impact we made.

Sarah

Manager, Commercial Sales

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Remote work program
Our remote work program includes full-time remote for specific positions, Work remotely on occasion as needed.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Mandated unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Diversity employee resource groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring practices that promote diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Our employees receive unlimited hours per year of paid volunteer time.
Paid holidays
Paid sick days
Employees receive unlimited hours per year of paid sick leave.
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Some meals provided
Employees get free lunch during quarterly in-office Town Halls and some team meetings.
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Variable.
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

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