Smartsheet is seeking an Order Management Specialist to support the sales teams throughout the sales cycle.
Smartsheet is a high growth SaaS company with thousands of organizations and millions of users in over 175 countries experiencing substantial value from the use of the innovative Smartsheet platform. Company leadership is comprised of executives with deep experience and demonstrated success in the software industry.
This impactful role reports to the Manager of Order Management and is based in Smartsheet’s corporate office in Boston, MA.
Responsibilities:

• Support Sales team throughout the complete sales cycle to meet customer needs
• Work within the Salesforce.com CRM system to assist sales reps.
• Review contracts and order paperwork for completeness and accuracy
• Give guidance on complex deal structures and elevate specialized issues to appropriate business partners for resolution and approval
• Coordinate deal reviews with sales; support training, development, and compliance with operational policies
• Manage the day-to-day deal approval process
• Work between the Finance and Sales departments to ensure sales transact quickly and efficiently
• Take initiative and identify areas of improvement in quote to cash process to accelerate order processing and improve sales efficiency
• Assist with daily and weekly reconciliation of transactions

Requirements:

• 1-2 years of experience with Order Entry, Sales Ops, or Deals Desk is preferred
• Ability to communicate effectively with necessary parties to ensure order detail and documentation is updated and entered in the system appropriately
• Strong qualitative and quantitative mathematical skills
• Ability to work in a high volume / multi transactional environment
• Excellent verbal and written communication skills
• Ability to embrace new technology, applications, and solutions
• Desire to work closely with peers, as well as being a self-motivated team player
• Unfazed by a dynamic, changing environment