Want to be part of a revolution? Already the leader in application monitoring solutions, Dynatrace is redefining the rules of performance. We are looking for a high performer to join our Revenue Operations Team (Corporate Finance) in support of our growing business and advancing the quote to cash operations at Dynatrace.

Do you have what it takes? Come join our dynamic and growing Finance center of excellence!

The Americas (NORAM/LATAM) Order Management Manager will play a major role in the evolution, knowledge, and standard operating procedures for the Americas Order Management function.

The Americas Order Management Manager is responsible for managing the team which generates orders for Dynatrace customers and partners in NORAM/LATAM. The individual will manage an expanding group and be part of the global Order Management team.

Process Management

• Manage and drive the process to troubleshoot on all sales orders and assist to identify and execute various enhancements to all order management processes 
• Manage and ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow
• Manage communication with Sales in respect of order form creation
• Review all non-standard orders prepared by team
• Assist team with review and response to order redlines/revisions requested by customers
• Assist team with revising preset terms to fit order approval
• Ensure all customer orders are processed and shipment of products is done timely
• Ensure optimal practices for all order management processes and assist with order preparation on an ad-hoc basis when required
• Assist with user acceptance testing for new features in Salesforce.com
• Partake as needed in SOX audits and process reviews

People Management

• Manage by providing coaching and leadership
• Review and maintain 1 to 1 meeting cadence
• Organize training on all new processes for the team
• Provide career planning & follow-up on progress of set goals
• Management of all employee issues relating to the team
• Partner with NORAM HR to ensure that best practice people management is implemented

Reporting

• Drive a speedy month close and all reporting around it in line with set timelines
• Evaluate all weekly metrics and analyze all continuous improvement projects and prepare reports for all requests

KPI

• Work globally with OM leadership to develop and continuously improve the OM process
• Drive to achieve mutual customer set objectives
• Achieve all monthly and quarterly targets set

Skills and Experience Required

• Qualified by experience or through study
• Order Management operational experience within software company
• Prior experience with contract administration
• Experience of managing a multi-location, multi-cultural Order Management team
• Ability to work with multiple teams involved in the sales cycle simultaneously (renewals, provisioning, business systems, etc.)
• Systems experience of Salesforce.com, including CPQ
• Strong verbal & written communication skills
• Must have excellent analytical thinking skills and problem-solving abilities
• Strong & proven Management of Order handling or customer services teams
• Ability to navigate ambiguity and drive towards effective decision making
• Ability to communicate at all levels of working relationships
• Strong individual accountability and execution
• Is deadline driven with excellent attention to detail
• Is a self-starter with a pro-active approach
• Dynamic, flexible individual capable of working under pressure in a fast-paced sales environment

Dynatrace provides software intelligence to simplify enterprise cloud complexity and accelerate digital transformation. With AI and complete automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure and the experience of all users. That’s why many of the world’s largest enterprises trust Dynatrace to modernize and automate enterprise cloud operations, release better software faster, and deliver unrivaled digital experiences.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an equal opportunity employer and VEVRAA Federal Contractor. We consider all qualified applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.