Our products have received global industry recognition from Forrester, Gartner and KLAS Research.
Cambridge, MA

Operations Specialist (2020NUSOS#1)

| Cambridge
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We are looking to employ an Operations Specialist to join our Professional Services Team based in Cambridge.  The Operations Specialist is responsible for running the day to day activities of the operations customers and ensuring that appropriate and agreed service levels are achieved.   The Operations Specialist will work cohesively with the Professional Services, Managed Services, Product Management and Development teams in the US to provide leading edge operational services.

The Operations Team is in the process of being set up within InterSystems and the successful candidate will have the opportunity to work with the Operations Manager to help lead the team development.


  • Execute day-to-day operations of industry leading healthcare organizations.
  • Optimizing operational processes and procedures for maximum efficiency while maintaining high quality standards.
  • Assisting with the implementation of new operation processes and operation procedures.
  • Identifying ways to improve customer experiences and customer satisfaction.
  • Interacting with customers and internal stakeholders, answering questions, and resolving issues in a timely manner.
  • Develop and maintain customer confidence through targeted reporting and shared customer insight into operational performance.
  • Work with customer, implementation team and internal stakeholders to deliver services into production, including upgrades and code change processes.
  • Provide technical support for implementation projects related to custom developments, interfaces, reports, extracts, and data manipulation routines.
  • Ensure that service components are supported in line with agreed standards and processes.
  • Work proactively and collaboratively with other team members to achieve team goals and establish a culture of success and learning within the team.
  • Maintaining policy and procedure documents.
  • Keep up-to-date with InterSystems products and Healthcare and IT industry developments and undertake any relevant self-development or training.
  • Keep up-to-date with IT technologies and practices including hardware and software solutions to help provide the most efficient, highly available, and cost effective solution.


  • 5+ years of experience as an Operations Specialist or in a similar role.
  • Ability to analyze and improve operational processes.
  • Enthusiastic about customer and team success.
  • Strong organizational skills.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving and time management skills.
  • Ability to solve difficult problems; develops creative solutions; ability to identify key issues/problems through analysis and questions; attacks problems systematically; sees non-obvious relationships.
  • Experience working in a fast paced environment with continual demands and changing priorities
  • Demonstrable solution delivery experience including functional/technical ownership
  • Strong, practical knowledge of HL7 and other existing healthcare data interchange standards. Exposure to emerging standards
  • Experience with SQL, data analysis and database methodologies
  • Experience of InterSystems Caché/Ensemble, IRIS or HealthShare is a definite plus but not essential

Education & Training:

  • BS in Computer Science or equivalent technical degree and experience

About InterSystems

InterSystems is the engine behind the world’s most important applications. In healthcare, business, government, and other sectors where lives and livelihoods are at stake, InterSystems is the power behind what matters™. Founded in 1978, InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 80 countries. For more information, visit

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

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Where we are

We are next door to MIT and located in Kendall Square, a hub for IT/biotech companies and home to many popular restaurants and cafes.

Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • ObjectScriptFrameworks

What are InterSystems Perks + Benefits

InterSystems Benefits Overview

InterSystems is pleased to offer a premier benefits package to all benefit eligible employees. Our plans are designed to provide a comprehensive, cost-effective, and competitive benefits package. We are dedicated to the health, wellness, and security of our employees and their families.

Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Documented equal pay policy
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
InterSystems' fitness initiatives include in-office yoga.
Retirement & Stock Options Benefits
InterSystems' 401(K) includes a profit-sharing program.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
InterSystems hosts family oriented events frequently.
Vacation & Time Off Benefits
Generous PTO
InterSystems employees receive a minimum of 23 PTO days per year.
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
InterSystems hosts regular company events and outings. Recent events include New England Revolution game at Gillette Stadium, Lion King in Boston, and Holiday at the Boston Pops
InterSystems offers employees a parking subsidy.
Professional Development Benefits
Job Training & Conferences
InterSystems sponsors onsite, company wide new employee training.
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Mentorship program

An Insider's view of InterSystems

What’s the vibe like in the office?

I’ve found InterSystems a great place to work. I love the company size. It’s big enough to have a global impact, but small enough to maintain a real community feel. Everyone you work with has high standards and is capable of achieving their goals.


Product Manager - Developer Experience

How do you collaborate with other teams in the company?

I often rely on the collaborative nature of the company to provide my clients and prospects with the best experience possible, combining the skillsets of development, product support, learning services, and other departments to deliver a single, unified network to our clients.


Sales Engineer

How has your career grown since starting at the company?

InterSystems invests in my strengths and encourages me to take ownership of my career. The supportive culture of excellence made my way forward feel natural. Though I came to the company as a developer, I was quickly put on a leadership track and am now managing a team that won’t stop growing.


Development Manager

How do you empower your team to be more creative?

We are a company of curious problem solvers – we love to learn. We foster a culture of ownership of one’s work and a sense of personal responsibility for helping our clients succeed. We maintain a collaborative culture while respecting the individual, embracing unique problem solving styles, and learning from each other.


Vice President, Client Services

How does the company support your career growth?

Working at InterSystems has provided me with the opportunity to discover my career path while continuing to learn, grow and succeed. Everyone is committed not only to the success of the individual but the success of the organization which fosters a unified, supportive and engaging environment.


Content Marketing Specialist

Jobs at InterSystems

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Data + Analytics
Dev + Engineer
Project Mgmt
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Operations Specialist (2020NUSOS#1)

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