Soofa is the neighborhood news feed that connects a community with screens everyone can see and anyone can use. We're a woman-founded MIT startup with a mission to make cities smart, social, and sustainable.
We are seeking a meticulous Fieet Operations Manager to join our Operations team and set up, monitor, and remotely troubleshoot Soofa Signs across the country. This role will focus on keeping our fleet's of top-of-the-line IoT devices working and immaculate, with huge potential for contributing to the design of future iterations of our product.
Candidates from underrepresented backgrounds are especially encouraged to apply. Remote candidates welcome, Boston area preferred.
Responsibilities

• Manage day-to-day Soofa Sign fleet operations
• Identify and troubleshoot malfunctioning signs through our custom IoT sensor platform
• Create work orders and manage in-field contractors to complete sign repairs and key component swaps
• Collaborate with engineering on software and firmware issues
• Review in-field contractor work reports, manage the contractor invoicing process
• Troubleshoot devices in the lab and in the field using electrical and data analysis skills
• Produce failure reports, identifying emerging trends for maintenance
• Assist in implementing, maintaining, and improving electrical instruments, equipment, facilities, components, products, and systems
• Manage maintenance inventory and spare part shipments

Qualifications

• 3+ years experience in a technical operations role
• 1+ years' startup experience
• Experience using SaaS and productivity tools, such Slack, HubSpot and Asana
• Strong communicator and forward thinker
• Effective meeting planner and runner-we want to see the template you use for meeting agendas

Candidate Characteristics

• Comfortable communicating with and coordinating remote work with contractors
• A meticulous worker; nothing delights you more than a pristine spreadsheet
• Strong analytical and documentation skills
• Curious and ambitious, excited to learn the ins and outs of Soofa's product
• Love of working cross-departmentally with many stakeholders
• Warm, empathetic, people-first approach to everything you do

Bonus Points For

• Experience testing electronic boards using lab tools such as oscilloscope
• Familiar with command-line operations on a Linux computer
• Any firmware or software experience is a plus
• Knowledge of JavaScript or any programming language
• Experience hand-soldering low-pitch SMD components, including QFN
• A circuit theory/circuit analysis enthusiast

Perks of Working with Soofa

• Best of both worlds: Soofa's Cambridge HQ is open, safe, and compliant for anyone who wants to use it; or, work from anywhere
• Generous healthcare, dental, vision, and parental leave packages
• Free short- and long-term disability and life insurance
• Flexible PTO
• Dog-friendly office
• Virtual and in-person team events
• Company culture focused on talent development and caring personally

Soofa is an Equal Opportunity Employer that does not discriminate on the basis of race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, pregnancy or pregnancy-related condition, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Soofa is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.