Operations Manager, Community Team
We’re reimagining sports and technology.
DraftKings is bringing sports fans closer to the games they love and becoming an essential part of their experience in the process. An industry pioneer since our founding in 2012, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do and we think you will too.
The strategy behind the game.
We’re growing rapidly and are looking for an Operations Manager to provide processes and frameworks that empower the Community Team. You will help your team set up and execute day-to-day operations as well as work towards larger, overarching departmental and organizational goals. Sound good to you? Join us.
What you’ll do as an Operations Manager of the Community Team:
- You will support a world-class customer sentiment research and service team.
- Manage the Community Team quarterly cycle of strategic planning, reporting, forecasting and optimization.
- You will also continuously monitor and update the roadmap priorities while identifying new business opportunities.
- Collaborate with inter-departmental stakeholders to develop business cases with supporting user stories and high-level acceptance criteria.
- Define goals, metrics, and reports that enable the Community Team to measure its performance.
What skills you will use:
- You have a strong ability to distill complex problems into simple frameworks.
- Bachelor’s degree in business management or related field.
- You are comfortable in a fast-paced environment where you are required to have a meticulous attention to detail.
- You’re highly organized and comfortable multitasking.
- Proficient with data analytics and presentation tools like SQL queries, Excel, Google Sheets Microsoft Excel, PowerPoint, and Google Docs.
Who are we a good fit for?
We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us.
Apply now
We’re proud to believe that your gender, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability should have nothing to do with our hiring practices. We’ll never discriminate against anyone’s background or creed. If you’re good at what you do, we want you to do it at DraftKings.