CloudHealth Technologies is the global market leader in Cloud Service Management, and the most trusted software platform used to accelerate business transformation in the cloud. We are looking for a Manager of Technical Account Management, who is passionate about working in a company whose culture is fanatical about innovation and fixated on solving our customers’ most challenging business needs. As a Manager of Technical Account Management, you’ll directly and significantly impact the customer adoption and value realization of our platform across your region.

Why we’re excited about YOU:

You’re looking for an opportunity to be on the forefront of the cloud revolution and you’re obsessed with customer experience. Not only are you an accomplished Customer Success Leader, but you have an analytical mind and a passion for solving complex problems. You’re focusing on the building, scaling, and most importantly, the success of your team. You thrive in a collaborative, fast paced environment, where teams care about the product being created and how it impacts their customers.

You Will:

• Be a customer advocate at every turn, beginning with implementation and onboarding to ensure best practices can deliver low gross churn, high adoption, and high customer satisfaction and net promoter scores for your assigned region.
• Communicate the value proposition of the CloudHealth platform and understand how it can be applied to address specific customer needs across geographies and vertical markets.
• Lead and continue to build the East Coast Technical Account Management team, advocating not only for your customers but for your team in order to develop best in class Customer Success advocates.
• Meet with customers across the region to drive adoption and to identify areas of improvement for our platform, organization, and processes.
• Collaborate with sales, global customer support, and product management teams in order to assist in prioritizing feature requests and bug resolutions, allowing customer success to maximize the customer experience.
• Research, develop, and apply strategic programs and best practices to influence and improve customer engagement as well as future revenue potential through higher product adoption and customer satisfaction.

You Have:

• 5+ years experience both as an individual contributor and a leader in customer-facing organizations in a software company (ideally SaaS).Experience with modern customer success processes, strategies and tools.
• Ability to recruit/build/retain teams and implement new business process.
• Proven track record of success in a fast growing and scaling business.
• Comfort level working in a metric-driven environment, including reporting on and improving business performance against a set of monthly KPIs and metrics.
• Strong client relationship skills and ability to interact at all levels of the organization. Excellent verbal and written communication and presentation skills.
• Bachelor's Degree required.

CloudHealth Technologies is a venture-backed technology company that is accelerating business transformation to the Cloud for some of the largest enterprises in the world. With over $86 million in funding, including a $46 million Kleiner Perkins-led Series D round that closed in June 2017, we have experienced 100+% year-over-year revenue growth for the past five years. Simply put, we are one of the fastest growing technology companies in the country. Our benefits don’t stop with competitive salaries, 401K plans, comprehensive medical, dental, vision, and life/disability insurance or flexible PTO. To give everyone a stake in the business, we ensure everyone receives equity. Plus, there’s the usual good stuff like Commuter & Gym reimbursements, Apple hardware, free snacks, lunches, and beer. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.