Manager, Global Education Services

| Greater Boston Area

Transmit Security is expanding its Training & Enablement team. We are looking for an dynamic individual to build and implement the future of education and enablement program for Transmit Security. The position will include developing content for new Instructor-led and web-based courses for a variety of audiences including customers, partners and employees. This is an opportunity to be at the forefront of identity technology and be instrumental in helping educate and enable the Transmit team to educate and enable our external audience on all of the platform capabilities.

  • Responsible for training content development, delivery, certification, and education infrastructure (LMS) throughout Transmit.
  • Leverage current tools and develop new tools to enable and deliver training for Transmit employees, partners, and customers
  • Provide the leadership, management, planning for all training deliverables, including resource capacity management for training staff and creation/maintenance of education roadmap based on the Transmit product roadmap and releases.
  • Ensure completion and consistency of all training deliverables and application of training related methods and tools globally
  • Lead the execution of end user and partner education strategy including the development and rollout of Authorized Training Centers globally and the use of contract instructors as necessary
  • Manage the end user and partner schedules worldwide
  • Work with the Authorized Training Centers to ensure quality of delivery of education is as expected
  • Work closely with functional and technical teams to identify and implement processes and tools for continued improvement in training options and offerings
  • Work with IT team to implement Learning Management System that is scalable and blends with the current support systems
  • Lead the planning, design and implementation of Certification for the Transmit products

Specifics:

  • Develop the overall education strategy for Transmit
  • Manage training calendar worldwide for End User and Partner training
    • Partner SE
    • Partner ATC
  • Learning Management System design and implementation
  • Curriculum roadmap
  • Certification plan and implementation
  • Personnel Management of Education Team
  • Work with Regional Sales VP’s on ATC rollouts in region
    • Contract negotiations
    • Process implementation
    • Materials handling and order processing with Ops team
    • Schedule rollout on our website
  • Improve and manage registration, sign in process, and evaluation of all classes taught by Transmit instructors.
  • Create content and plans for new hire technical training for support engineers and systems engineers. Includes new hire handbooks and process/procedures manuals.
  • Responsible for overall planning, agenda and training of SE and Support engineers on new Transmit releases

Qualifications

  • Bachelor’s Degree in Computer Sciences, Electrical Engineering or related

  • Experience with IAM, security and overall identity related concepts

  • Experience in technical training of internal staff, partners and customers

  • Knowledge of Unix and Windows operating systems

  • Understanding of Web applications Web APIs (REST/JSON), web protocols, (i.e. http/s, JavaScript, SSL, DNS, proxies/caches, firewalls, etc.)

  • Knowledge of Mobile technologies and operating systems

  • Strong organizational and project management skills - effectively manage multiple projects simultaneously and meet tight deadlines

  • Strong presentation and communication skills – ability to interact effectively with stakeholders and SMEs

  • Ability to communicate innovative ideas and concepts to a variety of audiences in the best learning modality

  • Proficient in PowerPoint and Word

  • Excellent interpersonal, verbal and written communication skills

  • Communicate effectively with both internal staff and external clients

  • Ability to work independently as well as part of a team

Transmit are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers.

 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
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    • CassandraDatabases
    • MongoDBDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SalesforceCRM
    • MarketoLead Gen

Location

Our company is conveniently located in the historic Back Bay neighborhood, directly adjacent to Copley Square on the top floor of our building.

An Insider's view of Transmit Security

What are some social events your company does?

The team always makes an effort to spend time together. I never find myself rushing out of the office to get home, but instead sticking around the office to chat about our day for a team happy hour.

Sophie

Office Administrator

What does your typical day look like?

Every day is different. You are never in one lane, you are always doing ten different jobs and consistently learning at Transmit. It keeps the work exciting and dynamic.

Kiran

Corporate Council

How does the company support your career growth?

It is very easy for me to communicate with the leadership directly.

Nigel

Professional Services Engineer

How do you empower your team to be more creative?

I always trust my team, we take risks and do whatever it takes to succeed, together.

Ismet

Vice President EMEA

What makes someone successful on your team?

The ability to work independently but also communicate with the team on what they are working on and what they need help with. Also, thinking outside of the box when it comes to problem solving and execution.

Kristin

Director of Marketing Events

What are Transmit Security Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Parking
We offer employees 50% match on all parking expenses.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Promote from within
Time allotted for learning
Paid industry certifications
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