Manager, Customer Success Technology

| Greater Boston Area
SHYFT was founded on a simple yet powerful idea – to turn complex data into analytics that help shape the future of healthcare. Our technology plays a critical part in changing how companies connect and visualize healthcare information. As a leader in this quickly evolving industry, a career at SHYFT offers countless ways to make an impact in a fast growing company.
Position Summary:
The Customer Success Team is actively engaged with healthcare organizations to enable rapid synthesis of insights through the SHYFT Platform. We are seeking excellent individuals who understand the challenges facing healthcare organizations and are passionate about delivering solutions to maximize the potential of scientific and technological advancements.
By attracting, building, and retaining a highly engaged and productive development team, the Manager, Customer Success Technology contributes to the company’s technical vision, standards, and product development. This individual will also align activities to customer needs and leads the day to day activities of internal teams.

Key Responsibilities:

  • Directly contribute to client deliverables and success.
  • Manage and develop a team of highly talented developers, including hiring new developer, training, coaching, and advising developer’s career development.
  • Collaborates closely with Engagement Manager to align technical resources.
  • Plans and executes project plans to ensure developer and project success.
  • Accountable for team’s ability to deliver projects on time and in adherence to company’s technical standards.
  • Responsible for communicating technical project status and expectations to senior management.
  • Build and execute roadmaps to improve the team’s technical and operational capabilities.

Position Requirements:

  • Self-motivated, exceptional organizational and team leading skills with a strong attention to detail and follow-through on multiple complex efforts under tight deadlines in a fast-paced environment.
  • Always carry a positive, “can-do” attitude
  • Demonstrated customer leadership and effective communication/ presentation skills.
  • Superb project management, coordination skills in a demanding environment.
  • Experience leading cross functional teams of high-achieving professionals and developing talent.
  • Experience in database development and SQL. ETL experience is a plus.
  • Knowledge of best practices to integrate and analyze data. Experience utilizing advanced analytic techniques and sophisticated software tools and database software. Familiarity with life sciences’ sales and marketing data

Benefits Include:

  • Competitive compensation
  • Employee stock program
  • Generous rewards program
  • Medical
  • Dental
  • Unlimited vacation program
  • Holiday pay
  • Vision
  • 401K
  • AD&D and Life Insurance
  • Company Outings/Social Events

SHYFT Analytics, a Medidata company, is the leading platform for commercial and real-world data analytics, with products designed specifically for the pharmaceutical, biotech, and medical device industry. SHYFT’s data analytics platform is the most efficient and scalable way to transform massive amounts of complex healthcare data into on-demand clinical and commercial insight. SHYFT is headquartered in Boston with offices in San Francisco and New York City. Learn more about SHYFT at www.shyftanalytics.com, or follow the company on Twitter @SHYFTAnalytics or LinkedIn. SHYFT Core Values: We hire based on a 'fit first' philosophy and focus on candidates who exemplify our core values over skillset alone. At SHYFT, we believe every employee at every level is an innovator. We want all employees to bring their 'A game' to work every day and focus on the delivery of a truly amazing customer experience. We believe this is best done by embracing the team, all the while having fun. WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • PerlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Ember.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

SHYFT is located in the historic Watch Factory building in Waltham, MA. Short walk to the commuter rail, Moody St, and the Charles River running path
203 Crescent Street, Suite 203, Waltham, MA 02453

Insider's spotlight

What’s the vibe like in the office?

SHYFTers are guided by core values which ensure a safe, comfortable, energetic, collaborative and fun place to work. Everyone shares a company vision which we are all proud to uphold. At SHYFT, everyone is involved, heard and valued. There is mutual respect, trust, transparency and accountability which makes a feedback culture flourish.

Carmela

Product Engineering Manager

How do you collaborate with other teams in the company?

Early, often, and broadly! In order to fully understand what motivates our stakeholders, marketers have to rely on frequent and close collaboration with the various internal teams that interface with them on a daily basis – from Product, to Customer Success, to Sales, and beyond. Without collaboration, Marketing would be a ship without a rudder!

Kent

Director, Product Marketing

How has your career grown since starting at the company?

One of the best aspects of being a SHYFT employee is having the flexibility to try different things and choose your growth area. In my 1.5 years here I was not only able to participate in projects and flex skills I have not used before, I also had the chance to solve challenges in product, sales, and contracting. SHYFT has invested in my growth.

James

Senior Business Analyst

How do you empower your team to be more creative?

Creativity blossoms where there is no fear of failure. Failure is a fundamental part of the creative process – it is the only way to learn, adapt and ultimately, succeed. Fear of failure shackles our thinking in unconventional ways. Eliminating fear frees us to investigate ideas that we would otherwise deem improbable – and makes them possible.

Priya

Chief Product Officer

What's the biggest problem your team is solving?

My team is currently focused on building the next gen of SHYFTs’ largest application. Its an all hands on deck initiative with lots of challenges, but its rewarding to see the vision come to reality.

Were motivated to be building something great, something that we all contributed to formulating. We saw ways to improve what existed, so we did!

Adam

Senior Software Engineer

What are SHYFT Analytics Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

We have plenty of perks , but it’s not what we want to be known for! We recently doubled our office space with an amazing build out. The office is now extremely open, comfortable, and collaborative. We built the SHYFT bar with 2 beers on draft, nitro cold brew and iced teas, multiple BEVI stations, snacks galore all day long, LeanBox, Lunch Delivery service, monthly happy hour on Moody St, SHYFT Holiday party, Summer/Golf Outing, and monthly cultural initiatives driven by our A-Team.

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