Fuze is a high-growth, venture-backed Boston-based company with more than 650 employees and worldwide operations which was recently noted in Forbes “Next Billion Dollar Startups List” as a “Unicorn”. Our core values drive the way we conduct business every day and define our company culture. We’re growing at lightning fast speed to meet the demands of the evolving unified communications as a service (UCaaS) market. We provide a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing and always-on collaboration. Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device.

What You’ll Do:

• Oversee solution design, project delivery, and transition to support for Fuze’s existing customer base
• Provide consistent, predictable and high-quality support for customers during their go-live phase
• Identify program level go-live pain points and author solutions to improve the customer go-live experience and transition to support process
• Define key and manage towards operational performance metrics for the Customer Optimization Services PMO
• Facilitate and lead cross-functional collaboration and development to improve internal operations with significant focus on automation opportunities
• Lend support when needed to pre-sales engagements to assist with scoping of solutions and project scope

What You’ll Need:

• BA/BS required or equivalent experience, MBA is a plus but not required
• 3 to 5+ years of UCaaS or SaaS based experience
• Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedules
• Proven planning, time management, communication, negotiation, decision-making, presentation and organizational skills
• Demonstrated experience in identifying, hiring, developing and retaining high-performance professionals at all levels of experience
• Ability to articulate technical solutions to both technical and non-technical audiences
• Demonstrated ability to maintain alignment with internal teams and key external stakeholders