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Manager, Customer Adoption

| Greater Boston Area

Position Overview

The Manager, Customer Adoption is responsible for expediting Rapid7’s customers time to value and ensuring ongoing success by engaging and driving usage of Rapid7 solutions. Rapid7 is looking for a candidate with strong communication skills, a history leading teams that help customers achieve value by driving product adoption and a passion for technology. This role will require you to work cross-functionally to ensure Rapid7 delivers a best-in-class customer experience that allows customers to achieve their security program objectives by leveraging our industry leading solutions. Success in the role will require a self-starter with a passion for solving complex problems, leading teams, working cross-functionally and using data / insights to drive meaningful customer engagements.

Responsibilities

  • Lead Team of Customer Adoption Managers
  • Drive adoption of Rapid7 solutions and ensure customers achieve business outcomes
  • Identify new ways that Rapid7 can help customers achieve their security program goals
  • Utilize product adoption data and customer insights to drive meaningful engagements
  • Achieve key onboarding milestones and ensure an accelerated time to value
  • Collaborate with Sales, Sales Engineering, and Customer Success
  • Manage a portfolio of customer onboarding projects, ensuring a successful and timely completion
  • Use critical problem solving skills to assist customers and quickly identify potential issues
  • Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis
  • Effectively communicate to a diverse group of internal and external stakeholders

Qualifications

  • 3+ years of management experience in a product management, customer success, customer support or operations role with a SaaS technology company
  • Bachelor's degree or the equivalent
  • History of leveraging product adoption data and/or customer insights to drive meaningful engagements
  • Proven ability to manage and develop teams
  • Able to speak to both technical details and business outcomes in the same conversation
  • Strong technical aptitude and a drive to learn
  • Adaptable to change
  • Critical thinking and proven ability to solve complex problems
  • Excellent communication skills
  • Strong organizational and analytical skills
  • Customer-centric mindset
  • Ability to build customer relationships
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Location

Rapid7 is conveniently located in downtown Boston, with plenty of restaurants, bars and public transport close by.

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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