Position Overview

The Manager, Customer Adoption is responsible for expediting Rapid7’s customers time to value and ensuring ongoing success by engaging and driving usage of Rapid7 solutions. Rapid7 is looking for a candidate with strong communication skills, a history leading teams that help customers achieve value by driving product adoption and a passion for technology. This role will require you to work cross-functionally to ensure Rapid7 delivers a best-in-class customer experience that allows customers to achieve their security program objectives by leveraging our industry leading solutions. Success in the role will require a self-starter with a passion for solving complex problems, leading teams, working cross-functionally and using data / insights to drive meaningful customer engagements.

Responsibilities

• Lead Team of Customer Adoption Managers
• Drive adoption of Rapid7 solutions and ensure customers achieve business outcomes
• Identify new ways that Rapid7 can help customers achieve their security program goals
• Utilize product adoption data and customer insights to drive meaningful engagements
• Achieve key onboarding milestones and ensure an accelerated time to value
• Collaborate with Sales, Sales Engineering, and Customer Success
• Manage a portfolio of customer onboarding projects, ensuring a successful and timely completion
• Use critical problem solving skills to assist customers and quickly identify potential issues
• Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis
• Effectively communicate to a diverse group of internal and external stakeholders

Qualifications

• 3+ years of management experience in a product management, customer success, customer support or operations role with a SaaS technology company
• Bachelor's degree or the equivalent
• History of leveraging product adoption data and/or customer insights to drive meaningful engagements
• Proven ability to manage and develop teams
• Able to speak to both technical details and business outcomes in the same conversation
• Strong technical aptitude and a drive to learn
• Adaptable to change
• Critical thinking and proven ability to solve complex problems
• Excellent communication skills
• Strong organizational and analytical skills
• Customer-centric mindset
• Ability to build customer relationships