Manager of Compliance & Deliverability

| Greater Boston Area
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We are looking for a passionate, driven leader to take compliance and deliverability at Klaviyo to the next level.  This is a unique role where you will be challenged to balance technology and people to drive the optimal business outcomes and customer experience.  It's a role that encompasses technical infrastructure, software systems, and a team of talented individuals. 

How You’ll Make a Difference
  • Think critically about what the team offers and how it executes. Proposes and implements changes to systems and processes to help the team be successful.
  • Set clear goals and drive ongoing improvements to team operations and customer experience.
  • Create, iterate and document compliance and deliverability processes, policies, and standards
  • Drive thoughtful and effective communication with both Klaviyo customers and Klaviyo teams
  • Track the overall health of the deliverability business across email, text messages, push notifications, and beyond.
  • Track the overall health of the compliance systems at Klaviyo.  
  • Manage the day-to-day operation of the compliance and deliverability specialists who work with our customers.
  • Lead your team to maintain working relationships with all major mailbox providers.
  • Lead a team that establishes and effectively communicates best practices for both compliance and deliverability.
  • Represent Klaviyo as an industry expert at events like MAAWG, EEC, and so on.
  • Lead, coach, and mentor to help Klaviyo employees learn and grow.
  • Build a collaborative working environment where a diverse set of voices are empowered. Think broadly about what the company needs and is an effective collaborator with sales, product, support, and engineering teams.
Who You Are
  • An individual with recognized compliance and deliverability expertise.
  • A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
  • Passionate about creative problem solving for customers and internal teams.
  • Strong leader dedicated to helping others develop.
  • Self-motivated, eager to learn and thrive in a collaborative environment.
  • Capable of adapting quickly to changing priorities.
  • Analytical and driven to achieve quantitative and qualitative targets 
  • Nurture an environment of growth with encouragement and empowerment.
  • Understands the technical aspects of email, including FBLs, DNS, DKIM, SPF, DMARC, TLS and other core infrastructure.
  • Strong knowledge of Blocklist Mitigation, Mailbox Filtering Mitigation at Klaviyos scale.
  • Ability to restore customers faith in Klaviyo
  • Has experience with cloud infrastructure providers (i.e. Twilio SendGrid, Sparkpost, etc)
  • Has knowledge of global and regional data collection and handling requirements from both a legislative (CAN-SPAM, GDPR etc.) and receiver (Gmail, Microsoft etc.) perspective.

Get to know Klaviyo

Klaviyo is the world’s leading owned marketing platform known for accelerating revenue for online businesses using the channels they own like email, web, and mobile. Enabling companies to leverage these owned marketing channels, Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. And unlike other marketing platforms, Klaviyo doesn’t force companies to compromise between advanced functionality or ease of use - so companies of all sizes are able to maximize their sales quickly. That’s why over 40,000+ innovative companies like Unilever, Custom Ink and Eventbrite sell more with Klaviyo.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.
A Glimpse Into Klaviyo's Fast-Paced Culture: "We Like the Adventure. We Love the Thrill."
Watch

An Insider's view of Klaviyo

What’s the vibe like in the office?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

What are Klaviyo Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Promote from within
Continuing Education stipend
We offer $3000 annualy for continuing education.
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