Toast
We power successful restaurants.

Manager, Centralized Operations at Toast (Remote)

| Remote
Sorry, this job was removed at 11:23 p.m. (EST) on Tuesday, April 19, 2022
Find out who’s hiring remotely
See all Remote jobs
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Bready* to make a change?

Toast is looking for an analytical, technical, and motivated team player to bring our company’s top strategic and operational objectives to life. You will transform and align business processes using technology and systems, acting as the interface between our various functional teams and our business systems team. You will work closely with cross-functional stakeholders to understand their challenges, help identify potential solutions, and translate business requirements into functional requirements leveraging, and work with the technical team to deliver the solutions. You will be an expert on how data flows in our system, and be able to articulate solutions that are simple and accurate. You will do so for existing business lines, new product lines, and acquisitions. Your role will play a critical role in helping build scalable processes that can power and support our exponential growth  as the leading player in restaurant technology. . 

In this roll*, you will: 

  • Support the design and implementation of business process improvement and integration efforts working with a group of cross-functional stakeholders to understand their current state use cases, details, and process flows to clearly articulate requirements
  • Work closely with the Salesforce architecture and development teams to outline what future state workflows will be, focused on scalability and efficiency 
  • Organize ambiguous ideas and goals into detailed functional requirements
  • Work with other operational teams to understand and plan for dependencies and overlaps with planned work and identify areas for optimization
  • Provide point of view feedback on prioritization and criticality based on functional interviews and deep business understanding
  • Understand various options to solving problems and strategize appropriately to prioritize based on complexity and business benefit
  • Work with and support enablement teams for on time and successful releases to the business
  • Assist in identifying areas for improvement, analysis, and document for backlog or future enhancements
  • Capture metrics to inform our KPI’s and validation for post live ROI analysis and gains
  • Have a strategic mind for the areas of potential risk -- deftly coming up with forward looking ideas on how to prevent issues from arising

Do you have the right ingredients*?

  • 5+ years of Operations, Product management, Salesforce Administration, Salesforce Consulting, or other equivalent experience
  • Experience with backend Salesforce.com, Jira, and lucidchart 
  • Demonstrated experience of solving complex problems using a data-driven approach
  • Demonstrated experience with M&A or business process alignment/optimization in the lead to cash area
  • Experience in managing projects from conception to delivery 
  • Strong working knowledge of the overlap between operations, Salesforce, ERP, and external applications
  • Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions, and team results
  • Excellent communication skills and ability to translate business and technical languages
  • Architecture mindset with desire to understand how things are connected 
  • Critical thinking capabilities to see beyond the initial problem presented

#LI-SH1

#LI-REMOTE


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected]

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries
Previous
Next

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Toast

How would you describe the company’s work-life balance?

Toast is a pretty special place to work. I really enjoy the collaborative and supportive work culture. Toast goes out of its way to take care of employees through additional days off to flexible hours to peer groups and training.

Brad

Senior Engineering Manager

How do you collaborate with other teams in the company?

Being a part of the R&D team, I collaborate closely with cross-functional partners like Product, Design, Quality and Documentation to ensure alignment across the team and ultimately execution. Since joining Toast, I have been stretched both technically and non-technically, grown my career and become a stronger engineer and a more effective leader.

Eden

Manager, Software Engineering

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What unique initiatives do you have that encourage innovation?

I love our bi-annual company-wide Hackathons! The mission is to provide all Toasters with the opportunity to innovate on Toast’s products, processes, & culture while fostering new connections between teams and people. I absolutely love seeing Toasters come together; the energy, enthusiasm, & passion for making Toast better is incredibly inspiring!

Jane

Senior Director of Product Management

How does the company support your career growth?

When Toast hires you, they immediately invest in you and give you every bit of support to ensure you are not only successful but in the best position for growth. Aside from the great support resources, Toast has a team of some of the smartest people in tech that I've been able to learn from.

Royce

Senior District Sales Manager

More Jobs at Toast