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Manager, Business Systems

| Cambridge

Business Systems ManagerDescription

Are you ready to join a company that’s transforming the education landscape? At edX, we provide a platform that allows our College, University, and Business partners to serve world-class educational content to everyone, everywhere. Our customers are individual learners from around the world; our College, University, and Business partners who provide courses on our platform; and enterprise businesses who provide access to edX content to their workforce. As we continue to grow, we’re investing in operational excellence across the business. Your contributions on the IT team will help create a solid foundation of technology and data for executing our business vision and bringing education to learners across the world.

As the Business Systems Manager, you will be the technical owner of our CRM, ERP, and HRIS systems and the manager of both in-house and outsourced Salesforce and Netsuite Administrators. You will build deep relationships with your stakeholders to understand both their processes and how their processes fit into the enterprise context. You will work cross-functionally with a team to research, develop, and implement enterprise-level best practices and solutions that will result in providing business users and leaders superior data for making better, faster business decisions. You’ll also coach colleagues on process management and improvement so as to build excellence the competency across the business.

You will:

  • serve as the primary technical owner for Salesforce, Netsuite, and Namely
  • serve as an expert on how to use CRM, ERP, and other business systems to operate the edX business efficiently and effectively
  • build a deep understanding of company business processes, from the team level to the enterprise level
  • identify and select best practices to document, optimize, and automate business processes across the business
  • develop solutions to support and improve business processes in alignment with IT strategy and architecture
  • lead large, cross-functional projects to implement new integrations, processes, and technical solutions using enterprise business systems
  • manage the prioritization, project planning, and ongoing activity management for your team, which includes both in-house and outsourced members
  • provide leadership and mentorship to develop the members of your team as well as coach colleagues around the company in business process improvement
  • recruit, hire, onboard, and manage performance for current members of your team and positions that we open up in the future
  • consult with owners of other systems and our broader data warehouse on how to both enable data to be accessible across platforms and for multiple uses and how we can leverage our enterprise systems to support the people, process, and work to drive better and faster decision making.

You are:

  • an empathetic, thoughtful, and skilled leader who enjoys developing people and inclusive, diverse teams
  • highly skilled at problem solving and critical thinking in a technical context
  • highly skilled in systems-level and operational thinking
  • highly organized and detail-oriented
  • highly skilled at communicating, both written and verbally, with tact and empathy
  • excited and able to learn and support new technologies
  • open to taking on new responsibilities as the needs of the organization evolve
  • continually learning new skills and developing your technical and business domain knowledge

You have:

  • 3+ years of project / program management experience
  • 3+ years of business analysis experience
  • 3+ years in administering Salesforce
  • 2+ years in administering Netsuite
  • 2+ years in a business operations context
  • experience with ETL or data virtualization between operational and reconciled systems
  • experience with enterprise ecommerce systems
  • experience managing people
  • experience managing outsourced resources
  • experience working in an Agile environment
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Location

edX is right near the MIT campus in the Kendall Square neighborhood of Cambridge, MA. There are cafes, bars, restaurants, gyms, and a T stop nearby!

An Insider's view of edX

What’s the vibe like in the office?

Always fun and collaborative. I've never worked at a place where so many co-workers greeted me by name after just my first day.

Jim

Sales Development Manager

What projects are you most excited about?

My work focuses on enabling course teams at partner institutions to create high-quality learning experiences on edX.org. Right now couldn't be a more critical time for this work as we ramp up the amount of Master's degrees we are offering this Fall. I work with faculty, instructional designers, media producers, and project managers.

Ben Piscopo

Learning Designer

How has your career grown since starting at the company?

Working at edX has given me invaluable experience that has allowed me to explore and develop my career. I’ve been able to take on challenges and learning opportunities that have helped me discover the work I’m most passionate about. In my time at edX I’ve grown into a new role and continue to learn more about my work and myself.

Mary Mooshian

Associate Product Marketing Manager

How would you describe the company’s work-life balance?

At edX, getting your work done is very important, but the company also understands that your life and well being outside of work is directly correlated to productivity during work hours. This is clearly communicated across all levels and departments. There is also lots of company wide fun activities that help us get to know our coworkers outside.

Juliana

Software Engineer I

What are edX Perks + Benefits

edX Benefits Overview

edX employees are eligible for all MIT benefits. Enjoy the benefits of an established benefits program, but still live startup life.

Culture
Volunteer in local community
edX volunteers for the Charles River Conservancy for a Cleanup day and is deeply embedded in the local edtech community.
Partners with Nonprofits
edX partners with Year Up and She Geeks Out.
Friends outside of work
Eat lunch together
Intracompany committees
edX has a Sustainability committee, various employee resource groups, and an edX Cares committe involved in giving back to the community.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
We have a pension plan too!
401(K) Matching
5% match
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Sick Days
Employees receive _40__ hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
edX hosts two company outings per year - in the summer and in the winter. There are department-specific outings throughout the year!
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Recreational Clubs
edX has a running group and a pickup basketball team.
Fitness Subsidies
edX has access to the MIT gym at a great rate!
Professional Development Benefits
Tuition Reimbursement
Promote from within
Continuing Education stipend
We have a $5,000 tuition reimbursement (per calendar year) through MIT's benefits. Additionally, we have a $200 stipend (per calendar year) for edX courses.

Additional Perks + Benefits

As employees of MIT, we have some of the best benefits around! Free lunch every day (of various catered cuisines) brings people into the cafeteria to enjoy lunch as a group, and opens up edXer's culinary horizons.

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