Manager, Business Operations at Grubhub

| Greater Boston Area
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About The Opportunity

Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).

 

While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 21.2 million diners food ordering experience and we are partnered with 150,000 restaurants in 2,700 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo, AllMenus and MenuPages).

 

Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

 

Job Summary
Grubhub’s suite of Enterprise products enable national and regional restaurant brands to reach new diners, increase their sales, and provide new avenues for order fulfillment. The product suite provides brands with a high volume real-time set of payment transactions that can be configured to support a variety of client environments. In this client-facing role, you will partner with other Grubhub teams including Sales, Account Management, Product Management, and Engineering to maximize the brand experience, growth, and understanding of the Grubhub and LevelUp platforms while ensuring the highest levels of financial integrity. This role will provide insight to address the financial operations needs of our rapidly growing client base as well as improving our internal processes. Responsibilities start with pre-sales support and run through launch and continuing operations. The ideal candidate blends an outstanding set of client interaction skills with a passion for implementing scalable process.

Some Challenges You’ll Tackle

  • Finance lead for the life cycle of client needs
  • Serve as a subject matter expert on two mature, complex products for both internal teammates as well as external clients
  • Flexibly support client specific launch needs and then integrate that learning to continuously enhance process effectiveness
  • Serve as the primary escalation point for client financial questions – you’ll need to research issues, succinctly summarize your findings, present them to external stakeholders, and advocate for internal change when necessary
  • Provide expert financial operations and process recommendations to streamline implementation and integration of our product suite into our clients’ environments
  • Navigate complex, difficult negotiations with clients, balancing objectives of strengthening partnerships while improving our businesses
  • Collaborate with other internal teams to proactively prevent client issues and recommend feature enhancements to the Product and Engineering teams
  • Identify, organize, and execute on short- and medium-term special projects ranging in focus from finance, pricing, user experience, and product enhancement

 

You Should Have

  • 6-8 years of relevant experience in a high tech or consulting environment
  • Bachelor’s degree in finance, business, or even history from a reputable school 
  • Immersed in technology – experience with the software development process, exposure to technical reporting (SQL), and an understanding of how to work with a complex product suite
  • Scrappy and resourceful – thrive in a dynamic, growth business where new challenges arise every day
  • Excellent communicator – Good listener, capable of understanding client issues and translating them into an appropriate solution
  • Highly versatile thinker who can assimilate knowledge and understanding of different products, technologies, disciplines, etc.
  • Client-driven – outstanding attention to detail and ability to deliver timely and accurate product in a fast-paced and dynamic environment
  • Proven ability to work across departments to solve problems and drive results

And Of Course, Perks!

  • Flexible PTO. It’s true, no strings attached and all the time you need to recharge. . 
  • Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.  
  • Free Food. Kitchens are stocked and free Grubhub each week. 
  • Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it. 
  • Casual Culture. Catch rays on the rooftop or get comfy on a couch and get to know your coworkers — because work, should be a place you want to be. 

 

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to talentacquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • RubyLanguages
    • AndroidLanguages
    • iOSLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Relational DatabasesDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement
    • SalesforceCRM

Location

We are in the heart of downtown Boston's financial district, easily accessible by bus and train, and surrounded by tons of restaurants and amenities.
Why This Employee calls Grubhub the Cirque du Soleil of Tech Talent
Watch

An Insider's view of Grubhub

What’s the vibe like in the office?

It's fun coming to work because there's a constant buzz in the office. Everyone's excited to be here, working on big things, but also having fun collaborating and just being around each other. The marketing team is really tight knit- even though we're busy heading up our own projects, we make sure to take time to catch up on what we're up to.

Dyan

Growth Marketing Manager

How do your team's ideas influence the company's direction?

Our inside sales team lives on the company's front lines, playing an integral part in our growth strategy. Our sales team has direct access to our CSO, CEO and the entire marketing team. Their feedback, ideas, and suggestions -- even down to who they choose to call day in and day out ultimately define who our next client becomes.

Kathleen

Inside Sales Manager

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

Health and Wellness: We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4 week returnship program, and 6-8 weeks paid medical leave.

Learning and Career Growth: Your personal and professional development is a priority at Grubhub. From your very first day here, you are empowered to lead and be an active participant in your career growth. We provide continuous learning opportunities, trainings, as well as coaching and mentorship programs.

PTO. It’s true, Grubhub employees are provided a generous amount of time to recharge their batteries.

MealPerks: We never let our people go hungry! We provide our employees with weekly credit to use on Grubhub, and offer company-wide meals several times a year to bring our Grubhub family together.

Fun: Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful initiatives across our offices. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning