Logistics Specialist

| Greater Boston Area

Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing, and always-on collaboration. Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device.

With offices and customers worldwide, the Fuze Logistics Team covers requests and questions from all parts of the business. Right now, there is an opportunity to join the US team working from our stunning offices in Boston to help us support the Fuze teams in providing essential services to our customers – pre-sales, project delivery and day-to-day support.

Fuze is seeking to grow the Logistics Team and are now looking for an experienced Administrator to join the existing team in the day-to-day running of the Logistics service desk. The role will involve working closely with internal teams including sales, project management and technical delivery as well as external partner organisations to assist in the Fuze sales and project execution where dependent upon external third parties. The successful candidate in this role will demonstrate a rigorous attention to detail and contain an even mix of humility and virtuosity with a healthy sense of urgency.

What You'll Do:

  • Assist in the day-to-day provision of logistics management service to Sales and Global Services teams
  • Maintain good working relationships with external carriers and vendors as part of a service delivery team
  • Manage quoting and fulfilment processes and order tracking with external third parties.
  • Responsible for managing phone number porting planning and execution for projects across the European project team requests.
  • Facilitate new customer implementations alongside project management team by advising on lead time for porting and handset delivery
  • Ensure information and order accuracy while maintaining accountability to project timelines
  • Work closely with Finance for issuing of Purchase Orders, tracking of shipments and investigating delivery problems
  • Investigate streamlining issues
  • Investigate DID and porting provision as well as hardware delivery for new countries we are adding to our service portfolio.
  • Create Process Documentation and keep documentation up to date
  • Assist in the management of Jira tickets for international projects

What You'll Need:

  • University degree or equivalent work experience
  • Committed, self-motivated individual capable of working with various teams, able to not only follow, but improve processes
  • Must be at ease operating in a small, dynamic, fast growing team, able to be self-sufficient with an ability to have a can-do attitude and make oneself accountable
  • Strong and well-balanced communication skills
  • Proven ability to work well as a team member and across other teams and organisations
  • Experience working with external partners and vendors
  • Ability to multi-task and prioritize own workload
  • Candidate must be well-organized, creative, and very detail oriented
  • Must be able to engage with internal teams, business partners, and customers and to communicate effectively via phone calls, email, and in person meetings
  • Basic information technology skills (Windows, Mac, Office, Web)
  • Must have the desire to learn
  • Ability to search for a solution, but also to ask for help if needed

Beneficial Assets

  • Understanding of a typical project lifecycle
  • Customer service, project management, or vendor management related experience
  • Experience working in the telecommunications field, Unified Communications or Cloud space


Read Full Job Description


We're right in the heart of Copley Square with plenty of restaurants & bars in the area. The office is easy to get to with train & bus stops nearby.

An Insider's view of Fuze

What are some social events your company does?

Once a quarter, we host a theme party in our offices to get everyone together. Fuze Cruise, summer camp, Halloween, and a holiday party with a cookie swap to name a few of the recent ones. We also have a softball league during the summer and fall, and have done a few volunteer outings at local charities.


Marketing Director

What's the biggest problem your team is solving?

Joining Fuze was one of the biggest challenges I had but was one of the most rewarding. New challenges are always coming up and everyday I am able to learn something new.


QA Manager

How has your career grown since starting at the company?

Working at Fuze since 2014 has been immeasurably rewarding both personally and professionally. I've made lifelong friends, rubbed shoulders with business leaders from coast to coast, and taken my career to a level I didn't think possible.


Area Director, New England

What unique initiatives do you have that encourage innovation?

We look for people who have high energy and are up for a challenge. We're in the business of transitioning enterprises to the cloud with communication and collaboration software. Our market potential is massive when you think about the millions of knowledge works in global enterprises today.



What does career growth look like on your team?

My experience with Fuze over the last 18 months has been fantastic. The Account Management role has presented incredible opportunities, including moving to our beautiful new office in London this Summer!


Account Manager

What are Fuze Perks + Benefits

Fuze Benefits Overview

At Fuze, we believe in the power of our employees. Great employees build and support innovative products and make sure our customers are happy with the services we provide. With that, we offer a variety of perks and benefits to ensure our employees feel empowered.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Fuze offers an FSA and HSA to help employees cover out-of-pocket costs with pre-tax contributions.
Disability Insurance
Fuze offers disability insurance for all employees.
Dental Benefits
Fuze offers dental plans for each employee.
Vision Benefits
Fuze offers vision plans for each employee.
Health Insurance Benefits
Fuze offers a variety of health insurance plans for each employee.
Life Insurance
Pet Insurance
Wellness Programs
Fuze offers discounts to select area gyms.
Retirement & Stock Options Benefits
Company Equity
Fuze offers stock options through its employee profit sharing program, including vesting over a four-year period.
Performance Bonus
Depending on the role, employees are eligible for a performance bonus.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Fuzers work the hours they need to get their jobs done. This allows them to create flexibility in their schedule when needed.
Remote Work Program
Fuze has an official Work from Anywhere policy, in which employees can work with their managers to develop a personalized work schedule.
Family Medical Leave
Fuze offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexible time off is unlimited and available to full-time employees.
Generous PTO
Flexible time off is unlimited and available to full-time employees.
Paid Holidays
Paid Sick Days
Flexible time off is unlimited and available to full-time employees.
Perks & Discounts
Beer on Tap
In addition to beer on tap, we also have cold brew coffee, iced tea, and kombucha.
Casual Dress
Commuter Benefits
Fuze offers a commuter benefit for all employees, which covers parking, MBTA, and bike share memberships.
Company Outings
Fuze has several outings including an annual holiday party, annual summer party, Boston Marathon party, along with other events throughout the year.
Game Room
Our cafe area is equipped with several board and card games, along with two ping pong tables.
Stocked Kitchen
Fuze has a fully stocked kitchen including numerous snacks, hummus, guacamole, yogurts, water, coffee, tea, LaCroix, and soda.
Some Meals Provided
Happy Hours
Every Thursday, we have a happy hour in the office which includes beer and wine.
Parking fees are typically covered under our commuter benefit policy.
Recreational Clubs
Fuze offers a variety of sports leagues including softball, ping pong, and more.
Fitness Subsidies
Fuze is able to offer fitness discounts to select area gyms.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Fuze will reimburse up to $2,000 per employee.
Diversity Program
Fuze is committed to creating a diverse and inclusive workplace through team-building exercises, the Fuze Women's Network, and more.
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