Toast
We power successful restaurants.
Boston, MA

Loan Operations Manager - Toast Capital

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We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* to make a change?

Restaurants are one of the many industries that have been ignored by big banks, making access to investment and working capital very difficult. Whether a restaurant is purchasing equipment, expanding, renovating, or simply dealing with the unexpected, owners have very few viable financial options to manage these investments & expenses. Toast Capital is a division of Toast that designs, markets, and supports innovative financial products that serve the needs of the restaurant community. 

The Toast Capital team is seeking a highly-motivated, experienced Loan Operations Manager who will manage day-to-day operational activities, including providing end-to-end, third-party loan processing services from origination through servicing and a team of operations specialists. This individual’s efforts will have a significant impact on the long-term success of a rapidly-growing financial services business. The ideal candidate will have experience building out operations for loan programs from the ground-up.

About this roll*: 

  • Manage day-to-day loan underwriting and servicing activities for Toast Capital Loans, ensuring execution in accordance with written policies and procedures and SLAs
  • Provide mentorship and coaching to Toast Capital operations team leads and specialists and effectively train new
  • Establish clear objectives for team and individual performance and key performance indicators to effectively manage results
  • Perform analyses and develop dashboards to provide visibility into operational and team performance
  • Undertake capacity and organizational planning for the Toast Capital Operations team
  • Identify, scope and project manage process improvement initiatives; design and implement scalable processes
  • Be an internal champion for Toast Capital and collaborate cross-functionally on enhancements that support product adoption

Do you have the right ingredients*

  • 6+ years of relevant experience within loan origination and servicing activities, preferably at a Fintech company
  • Operational mindset with attention to detail and ability to connect-the-dots across processes (strong working knowledge of Salesforce helpful)
  • High-energy individual with a can-do attitude and demonstrated ability to act with significant autonomy and deliver results
  • People management experience with the ability to motivate and drive performance
  • Highly-analytical, data-driven problem-solver; (very comfortable with data analysis; proficient in Excel; basic SQL knowledge a plus)
  • Bachelor's Degree; MBA is a plus

*Bread puns encouraged but not required

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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