Lead Technical Content Developer (Massachusetts) at Rapid7

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Company Description

Rapid7 is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 7,400 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture. Learn more at www.rapid7.com.

The Opportunity

Rapid7's Global Education Services team is looking for an experienced Technical Content Developer for our team. This is an opportunity to build strong content to support the onboarding and continued growth of our customers. Rapid7 is seeking a candidate that brings the right blend of technical knowledge and design skills to enhance our overall customer learning experience. This person reports to the Sr. Manager of Education Services and will mentor junior members of the content development team. If you are an energetic, innovative instructional designer who has the experience and the commitment to develop an industry-best training program, then this could be a great match!

Duties And Responsibilities

  • Architect learning paths and eLearning courseware using a Learning Management System (Skilljar)

  • Curate written, video, and webinar content from customer-facing and product teams in a centralized and indexed Learning Management System

  • Develop and standardize content that enables cybersecurity professionals throughout the customer lifecycle

  • Create a unified brand experience across all products and education services

  • Collaborate with stakeholders in Support, Customer Experience, Customer Success, Customer Excellence, and Professional Services to ensure content production is aligned with customer needs and product adoption goals

  • Work alongside the Customer Adoption / Onboarding team to increase time to value and reduce initial support tickets

  • Apply principles of adult learning and cognitive load practices to eLearning content 

 

Desired Skills And Experience

  • Prior experience teaching or deploying enterprise or cloud-based solutions

  • Prior experience producing customer content (videos, eLearning modules, technical presentations, lab guides)

  • Excel at visual storytelling using delivery tools such as powerpoint presentations and eLearning authoring tools such as Articulate 360 or Adobe Captivate 

  • Excellent verbal, written and interpersonal communication

  • Demonstrated ability to transform Instructor-Led Training (ILT) content into an eLearning experience

  • Demonstrated ability to create new content following the ADDIE model of curriculum development

  • Ability to manage multiple projects within tight timeframes

  • Ability to work effectively on global and virtual teams and accommodate time differences

  • Strong project management skills, must be able to self-manage content development process and collaborate with SMEs to produce high quality and impactful content

  • Experience working in cybersecurity preferred but not required; knowledge of the personas working in the cybersecurity community

  • Work in a fast-paced, rewarding environment with tight deadlines and minimal supervision that demands high quality, creativity and consistency


Education and Certifications: ANY of the following

  • InfoSec industry certifications preferred 

  • B.S. in Computer Science or Information Security

  • Professional certification from online training organizations

  • Certified Technical Trainer credential from a military or government agency

__________________________________________

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Rapid7 is conveniently located between the North End and West End of Boston, with plenty of restaurants, bars and public transport close by.

An Insider's view of Rapid7

What does your typical day look like?

For the majority of the day it’s a mix of weekly check-ins with various teams, project updates, and the occasional brainstorm.

When I’m not in meetings I’ve got headphones in while planning, writing, or designing — at my desk or perched somewhere around the office.

Grace

Senior Brand Storyteller

What are some things you learned at the company?

When we talk about being a moose and impact together, what we are saying is that we support each other on our journey forward. We actively look for ways to collaborate, strengthen our ideas and learn from each other, no matter what department you may be in at Rapid7.

David

Global Director of Sales Engineering

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring Practices that Promote Diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes full-time remote for specific positions, Work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive unlimited hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Some Meals Provided
Employees get free lunch during quarterly in-office Town Halls and some team meetings.
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Variable.
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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