Oh Snap!
This job is no longer active - but you can still view the details below.

Key Account Manager

| Greater Boston Area

Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it. 

We are seeking an ambitious Key Account Manager responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day-to-day management of the account including issue resolution. They will become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support and Finance.

This position is designed for an experienced account manager who has a high attention to detail and strives for customer satisfaction. This is a great opportunity to hit a hot market with best-of-breed open source technology and be the front lines of our Account Management program.

Summary: 

  • Maintain account retention while providing exceptional customer service and developing client relationships
  • Identify and close new opportunities within existing customer base
  • Create and execute on a territory plan to drive customer retention and upsell opportunities
  • Exceed monthly/quarterly growth and renewal goals
  • Coordinate with business users and procurement to ensure timely renewals
  • Update and maintain Sales database as appropriate
  • Proactively drive accounts with minimal over sight
  • Ability to manage multiple systems and administration at once

Job Requirements: 

  • Minimum of 5 years working in an account management role providing tech solutions to large enterprises 
  • Strong leadership, teamwork, communication & cross-group collaboration skills
  • Must be able to proactively drive accounts with minimal over sight from sales or senior management 
  • Proven track record of sustaining & growing complex relationships including closing the renewal, up sell / cross sell opportunities
  • Has owned & exceeded a Quota
  • Incredibly detail oriented, ability to manage multiple priorities.
  • Ability to perform in a fast paced environment
  • MS Office knowledge including Word, Excel, and PowerPoint
  • Experience with Salesforce.com and other CRM tools

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Read Full Job Description
Apply now
loading ...
Emailed

Location

Excellent, busy area close to Faneuil Hall with shopping and fun after-work options. Tons of varied and great lunch options - we have a great list!
53 State Street, Exchange Place, Boston, MA 02109

What are Acquia Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Game Room
Stocked Kitchen

Additional Perks + Benefits

Work/life balance is important to us. Employees take time off when they need it, and come back to work feeling refreshed. We offer up to 13 weeks of maternity, six weeks of adoption leave paid at 100 percent. Our returning-parent transition program allows new parents to ease back into work. Office amenities include snacks and beverages, comfortable space, common areas, game rooms, and Mac computers.

More Jobs at Acquia32 open jobs
All Jobs
Finance
Design + UX
Dev + Engineer
Marketing
Operations
Product
Project Mgmt
Sales
Marketing
new
Boston
Operations
new
Boston
Product
new
Boston
Sales
new
Boston
Developer
new
Boston
Developer
new
Boston
Finance
new
Boston
Developer
new
Boston
Developer
new
Boston
Finance
new
Boston
Developer
new
Boston
Design + UX
new
Boston
Sales
new
Boston
Developer
new
Boston
Product
new
Boston
Developer
new
Boston
Sales
new
Boston
Project Mgmt
new
Boston
Developer
new
Boston
Developer
new
Boston
Marketing
new
Boston
Project Mgmt
new
Boston