Toast
We power successful restaurants.
Boston, MA

Junior Systems Administrator

Sorry, this job was removed at 7:10 a.m. (EST) on Friday, October 15, 2021
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Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

The Junior Systems Admin will be the front line representative of the Systems Administration team. This role will be responsible for engaging with end users, intaking, troubleshooting, and assisting with issues. This role will also be responsible for assisting with larger scale projects such as software deployments, OS upgrades, and new technology being onboarded.

About this roll* (Responsibilities) 

  • Monitor and respond to the System Admin ticket queue, Slack channels, and email distro. 
  • Manage ad hoc requests by intaking end user queries, directing users to SNOW to submit their issues, keeping tickets updated with recent status, and communicating with users on what to expect for support. 
  • Assist with ongoing testing, maintenance, and troubleshooting to ensure IT systems remain in good working order.
  • Weekly Endpoint Compliance - review data and triage endpoints to make sure they are in good health and meet security requirements. 
  • Use management tools to confirm proper inventory practices are being followed.
  • Help identify gaps in processes, and assist with documenting new SOPs. 
  • Assist with testing and deployment of new products in the IT environment.

Do you have the right ingredients*? (Requirements)

  • Products: MacOS, Windows 10, Airwatch, JAMF, KACE, Mimecast, Okta, Google Suite Admin Console, Intello, ServiceNow
  • Skills: Customer service, endpoint/access/systems troubleshooting, ticketing queue management, and ability to pull reports and present data.

*Bread puns encouraged but not required

As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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