Junior Desktop Support Specialist at iZotope

| Cambridge
!Sorry, this job was removed at 3:39 p.m. (EST) on Thursday, February 20, 2020
Q1 - What is the job title for this role?
Junior Desktop Support Specialist
Q2 - What is the job title for the manager of this role?
IT Operations Lead/Systems Administrator
Q3 - What location(s) are we open to hiring this role in?
Cambridge, MA
Q4 - What would you consider the charter of this role (why is this role important to the organization)?
Assist in day to day IT help desk task.
Q5 - What are the primary activities that this person will do on a frequent basis (takes up more than 50% of their time or is the sole provider of this activity)?
• Provide friendly and helpful customer service as first point of contact.
• Assist Help Desk customers with troubleshooting of computer related issues such as password resets/email setup/software installs.
• Maintain accurate records of completed and pending jobs using the iZotope ticketing system.
• Follow IT policies and procedures to include incident/problem escalation.
• Provide superior customer service to all Help desk patrons, support personnel, and fellow employees.
• Demonstrate good social skills in a professional environment.
Q6 - How seasoned does this person need to be to accomplish those primary activities?
0 to 1 years of experience
Q7 - What are the activities that you would consider important and impactful, but occurs episodically, only certain times on the calendar, or more infrequently than the primary activities?
• Computer troubleshooting
• AV setup and use
• Basic system administration tasks
Q8 - What are the elements that you would consider as nice-to-have's for this role?
• Networking knowledge
• Phone system knowledge
• Mac and PC experience
Q9 - How often does this person truly work independently, potentially with a lot of ambiguity?
Frequently
Q10 - Does this role have any educational or professional certification requirements?
Yes, Associates Degree
Q11 - What departments will this person be working with on a regular basis?
• Operations (Finance, IT, HR, Admin, Legal)
• R&D
• Product Management
• Marketing
• Sales
• Customer Care
Q12 - Does this person manage or lead anyone?
No
Q13 - What does success look like for this role?
Being able to independently handle most help desk tickets.

What’s it like to work at iZotope? 
We’re the leaders in intelligent audio production and you’ll see that all iZotopians have a passion for what we do. Our company, our market and our customers are growing fast. This means all iZotope employees are engaged in interesting and challenging work. We have the opportunity to try new and different things and lots of room for career enrichment. We work with exceptional colleagues and foster an environment that empowers those closest to the work to make decisions and provide each other the support to move quickly and learn as we go. iZotope combines the excitement and pace of a startup with the stability and work/life balance of a market leader. Plus, it’s really cool to work for a company in the music and film industry! 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ConfluenceManagement
    • Adobe CampaignLead Gen

Location

Just a short walk from MBTA Red Line Kendall/MIT and Kendall Square, iZotope is surrounded by restaurants, coffee shops, nightlife and entertainment.

An Insider's view of iZotope

What are some social events your company does?

We hold regular Synth Jams after work, which is a great way to get to know your colleagues while also checking out synthesizers you may have never seen before, and learning more about them.

Kayley

Social Media Manager

What does your typical day look like?

My days involve thinking about strategy (which products to build and why) and tactics (ensuring development teams have information required to move forward). I help make sure the cross-functional teams are constantly reminded of the “why” behind our products and features. With the team aligned, we are free to create more innovative products.

Udayan

Product Manager

How has your career grown since starting at the company?

My career has grown a lot since starting at iZotope! I started as a junior software engineer, grew to become a tech lead on one of our flagship products, and now manage a development team. The supportive environment from my managers, peers, and the executive team here has been so important to my success and has helped tremendously in my career.

Jamie

Engineering Manager

What is your vision for the company?

Our products empower creators to produce most professional music, film, tv and podcasts today, and we see the opportunity to bring that same ability to creative people with any level of technical expertise.

Mark

CEO

What's the biggest problem your team is solving?

Producing professional-sounding audio is really hard, requiring a lot of training and a heavy investment in gear. We are trying to use the latest advances in modern technology to fundamentally change the way music is recorded, produced and performed, so that any musician can record and produce the sound in their head.

Jonathan

CTO

What are iZotope Perks + Benefits

iZotope Benefits Overview

iZotope works hard to provide a highly competitive benefit package to meet our employees’ needs. We offer medical, dental and vision plans with considerable company contributions. Our employees are also eligible for a generous 401(k) employer-match. Life insurance and short- and long-term disability are standard iZotope-paid benefits. As an added benefit employees get access to all iZotope products complimentary for personal use as well as a variety of other awesome benefits such as free subway passes, subsidized identify theft protection, tuition assistance, fully paid eLearning subscription, reduced gym membership rates, and many many more. Let’s not forget about our extensive time off programs. Each year we strive to add new benefits to the mix.

Culture
Partners with Nonprofits
Eat Lunch Together
Intracompany Committees
Open Door Policy
Open Office Floor Plan
Diversity
Unconscious Bias Training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company-Sponsored Family Events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and Learns
Promote from Within
Online Course Subscriptions Available
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