IT Technician

| Greater Boston Area

About Datadog:

We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale—trillions of data points per day—providing always-on alerting, metrics visualization, logs, and application tracing for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way.

The team:

The IT team is responsible for the infrastructure and services that Datadog employees around the world use on a daily basis to successfully do their jobs. This means managing thousands of devices, Identity and Access Management, services like G Suite, Slack, Zoom as well as our network infrastructure and AV setups in our offices.

The opportunity:

As an IT Technician for the IT team, you will help ensure our ever growing user base has everything they need to do their job. You will onboard new hires, support existing ones and make sure the technology in our offices are working.

You will:

  • Provide amazing day to day hardware and software technical support for our users
  • Configure laptops as part of onboarding and refresh cycles
  • Assist with new hire orientations covering policies, best practices and services used within Datadog
  • Handle general ticketing, account management, and problem escalation
  • Maintain hardware and software inventory
  • Support audio visual needs for Datadog employees in conference rooms and other common areas
  • Create and maintain internal and user facing documentation
  • Participate in deployment and security related projects

 

Requirements:

  • You love helping people
  • You have supported Apple devices such as Macbooks and iPads
  • Excellent verbal and written communications skills
  • You are fascinated by the way things work and love to learn
  • You want to work in a fast paced, high growth startup environment
  • You’ve used G Suite and other common SaaS applications

Bonus points

  • You take Macbooks apart for fun
  • You have supported large WiFi environments using Meraki or similar
  • You can write basic scripts to automate tasks
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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • PythonLanguages
    • RubyLanguages
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

We are located steps away from Post Office Square. When we aren't eating free catered lunches, food trucks & other restaurants are easily accessible!

An Insider's view of Datadog

What’s the vibe like in the office?

Purpose-oriented culture is central to our mission at Datadog. The atmosphere we’ve created fosters healthy competition and support for one another. Open communication across the floor encourages cross-team collaboration, and we’re always pushing each other to be the best we can be.

Mike Demarco

Commercial Account Executive

What does your typical day look like?

A day in the life may include reviewing accounts, internal product discussions, demoing our product to customers, analyzing contracts, identifying growth opportunities for our customers, and continuous career development/training. As our Senior CSM, I work on specific team-focused projects while also maintaining a full book of business.

Rachel Askin

Manager, Customer Success

What is your vision for the company?

As a leader at Datadog, I'm personally committed to identifying the best people in Boston and investing in their future. We're a high growth company that prioritizes employee development and career acceleration. The majority of our sales leadership team in Boston has been promoted from within and we expect this to continue as we reach new heights.

Shaunt Voskanian

Vice President of Commercial Sales

How does the company support your career growth?

Datadog has been an amazing place for me to further my career so far. Having the opportunity to work alongside some of the best and brightest sales and technical leadership in the SaaS industry has ensured that no matter what the challenge, our team is given the right tools to succeed.

Joseph Chartier

Account Executive

What are Datadog Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Subsidized child care.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We promote a healthy work life balance by giving employees the opportunity to take the time off they need.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Datadog offers pre-tax commuter benefits for employees.
Company Outings
We pride ourselves on our fun company outings and creating an outside environment for all teams to interact with each other!
Game Room
Stocked Kitchen
Fully stocked kitchen with unlimited amount of snacks, coffee, and huge variation of drinks.
Some Meals Provided
Catered lunches 3 times a week!
Happy Hours
Happy hours are hosted Once per week.
Relocation Assistance
Fitness Subsidies
We work with nearby gyms and have fitness reimbursement benefits for a wide range of services and activities.
Professional Development Benefits
Job Training & Conferences
Datadog offers
Cross functional training encouraged
Promote from within
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