IT Support Technician

| Greater Boston Area

About Datadog:

We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale—trillions of data points per day—providing always-on alerting, metrics visualization, logs, and application tracing for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way.


The team:

The IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs. This means supporting thousands of endpoint devices such as macOS, iOS, Chrome OS and Windows. In addition you will support software as a service (SaaS) solutions like G Suite, Slack, Zoom, Jamf, and more.


The opportunity:

As an IT Support Technician for the IT Support team, you will help ensure our ever growing user base has everything they need to do their job. You will onboard new hires, support existing ones and make sure the technology in our offices is working.


You will:

  • Provide amazing day to day hardware and software technical support for our employees
  • Configure laptops as part of onboarding and refresh cycles
  • Assist with new hire orientations covering policies, best practices and services used within Datadog
  • Handle general ticketing, account management, and problem escalation
  • Maintain hardware and software inventory
  • Support unified communications needs for Datadog employees in conference rooms and other common areas
  • Create and maintain internal and user facing documentation
  • Participate in deployment and security related projects 

Requirements:

  • You love helping people
  • You have supported Apple devices such as Macbooks and iPads
  • Excellent verbal and written communications skills
  • You are fascinated by the way things work and love to learn
  • You want to work in a fast paced, high growth startup environment
  • You’ve used G Suite and other common SaaS applications

Bonus points:

  • You take Macbooks apart for fun
  • You have supported large WiFi environments using Meraki or similar
  • You can write basic scripts to automate tasks
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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • PythonLanguages
    • RubyLanguages
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

We are located steps away from Post Office Square. When we aren't eating free catered lunches, food trucks & other restaurants are easily accessible!

An Insider's view of Datadog

What’s the vibe like in the office?

Purpose-oriented culture is central to our mission at Datadog. The atmosphere we’ve created fosters healthy competition and support for one another. Open communication across the floor encourages cross-team collaboration, and we’re always pushing each other to be the best we can be.

Mike

Commercial Account Executive

What's the biggest problem your team is solving?

Currently, our biggest challenge and most exciting opportunity lies in breaking into new markets in Latin America. My team welcomes this challenge! It is exciting to work for a company that is making commitments to gaining different perspectives, and the positive feedback we have been receiving keeps us motivated.

Carolina

Commercial Account Executive

What does career growth look like on your team?

The skills learned as a Datadog Sales Development Representative will help grow & shape you immensely. While there is a clear sales-focus career path here, growth isn't limited. SDRs are able to explore many career opportunities within the company. We've had successful SDRs transition to Customer Success, Sales Ops, Team Leads & Account Executives!

Madina

Manager, Sales Development

What is your vision for the company?

As a leader at Datadog, I'm personally committed to identifying the best people in Boston and investing in their future. We're a high growth company that prioritizes employee development and career acceleration. The majority of our sales leadership team in Boston has been promoted from within and we expect this to continue as we reach new heights.

Shaunt

Vice President, Commercial Sales

How do your team's ideas influence the company's direction?

As an advocate for the customer, my team solves customer problems, listens to feedback, and ensures the customer is getting the most value out of the different products we offer. We bring this information and insight to other Datadog teams so we are able to continuously align our internal direction with the needs and wants of our customers.

Maura

Manager, Customer Success

What are Datadog Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Subsidized child care.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We promote a healthy work life balance by giving employees the opportunity to take the time off they need.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Datadog offers pre-tax commuter benefits for employees.
Company Outings
We pride ourselves on our fun company outings and creating an outside environment for all teams to interact with each other!
Game Room
Stocked Kitchen
Fully stocked kitchen with unlimited amount of snacks, coffee, and huge variation of drinks.
Some Meals Provided
Catered lunches 3 times a week!
Happy Hours
Happy hours are hosted Once per week.
Relocation Assistance
Fitness Subsidies
We work with nearby gyms and have fitness reimbursement benefits for a wide range of services and activities.
Professional Development Benefits
Job Training & Conferences
Datadog offers
Cross functional training encouraged
Promote from within
Online course subscriptions available
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