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IT Support Specialist

Job Qualifications: 

Aurora Flight Sciences (Boeing Subsidiary), is seeking bright, adaptable, and hardworking applicants to work at our corporate location in Cambridge, MA. IT Client Support Technician will work with Aurora teams to provide and support the IT equipment and services they need. We treat Aurora employees as our customers and provide timely, accurate, and professional support. A successful Client Technician excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a scope of IT software, hardware, and networking disciplines.
 

Specific Responsibilities: 
The IT Support Specialist is responsible for managing all phases of client technical assistance to Aurora employees, contractors, and guests at their primary facility and remote support for users located at other Aurora facilities, satellite offices, or offsite locations as necessary. The candidate will report to the home site IT Manager. Responsibilities include:

  • Efficiently prioritize work to meet level of service deadlines.
  • Field incoming help requests from end users via both telephone and email in a courteous manner.
  • Escalate problems (when required) to the appropriately experienced technician or next tier of support.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
  • Maintain focus on data security, following compliance requirements, company policies, and industry best practices.
  • Identify and learn appropriate software and hardware used and supported by the organization.
    Support audio visual systems in conference and multi-purpose rooms for scheduled meetings and events.
  • Perform hands-on maintenance and support at the workstation level, to include: hardware and software technical issue resolution, software installations and upgrades, file backup and restoration activities, and vulnerability mitigation.
  • Configure new systems and replace legacy systems as business requirements dictate.
  • Administer domain security policies, i.e. account creation, assign access permissions, and OU placement.

 

Minimum Requirements: 
Candidate must have demonstrable experience supporting the following:

  • Microsoft Windows workstations in an enterprise domain environment
  • Linux Administration Support  
  • Microsoft Office 365 support 
  • Malware mitigation / removal
  • Experience troubleshooting basic network connectivity issues
  • Experience utilizing remote support tools
  • Data security practices in a corporate environment enabling protection of PII, ITAR, or CUI/CDI categories of data
  • Experience using Active Directory Users and Computers for account level changes
  • Experience with revision control technologies (e.g. SmarTeam, GIT, or SVN) and their supporting infrastructure
  • Experience supporting audio visual equipment in a conference room setting
  • Experience with IT software packages for helpdesk ticketing and asset management
     

Regular activities include:

  • Windows/Mac/Linux OS deployment and support
  • User hardware/software/peripheral support
  • Remote Support
  • LAN troubleshooting and support
  • Systems administration
  • Hardware procurement and asset management
  • Creating and maintaining documentation
  • Mentoring and handling escalations
     

Physical Requirements:
The Candidate must be able to lift and transport moderately heavy objects (~40 lbs.) such as computers and peripherals.
 
Shift Requirements:

Flexible with core hours between 08:00am and 05:30pm

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • PythonLanguages
    • CLanguages
    • MATLABLanguages
    • openCVLibraries
    • cmakeLibraries
    • CaffeFrameworks
    • TensorFlowFrameworks
    • ROSFrameworks
    • SolidWorksDesign
    • CATIADesign
    • Microsoft ProjectManagement

Location

Kendall Sq is an award-winning, master-planned development and community of world-class office and lab space, restaurants, and retail shopping.

An Insider's view of Aurora Flight Sciences

What’s the vibe like in the office?

I look forward to coming into work every day, because the office is abuzz with excitement and innovation. Everyone is working on new things and pushing the boundaries of aerospace. The hallway chatter ranges from topics in advanced aerodynamics to when the next rock-climbing meet-up will be. I imagine this is how NASA felt during the space race.

Billy

Aircraft Conceptual Designer

What's the biggest problem your team is solving?

Aurora is committed to solving challenging technical problems across the aerospace industry. Our team is focused on providing core functions that enable certifiable autonomy in practice, from autonomous threat detection/mitigation to planning, estimation, and control of optionally piloted aircraft in unstructured environments.

Igor

Autonomy Engineer

What makes someone successful on your team?

To be successful one has to be an optimist and take initiative. We are working on projects that have not been done before so every new idea or approach needs to be welcomed with creativity and an open mind. Learning is endless here, but it is up to the individual to ask questions and take ownership of their work.

Destiny Mora

Embedded Systems Engineer

How do you empower your team to be more creative?

At Aurora creativity is a necessity. Most of our projects are at the cutting edge of what’s possible and require solving one or more engineering problems that have never before been solved before. It’s in our DNA and we encourage this from Day 1.

Brian

Senior Vice President of Programs

How do you collaborate with other teams in the company?

This is where you get to work with the smartest people, across every discipline, on a multitude of trailblazing products. This is where your voice will always be heard. This is where you will be encouraged to try everything. This is where you want to be.

Nayan

Mechanical Systems Group Lead

What are Aurora Flight Sciences Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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