IT Support Specialist

| Greater Boston Area

Indigo is a company dedicated to harnessing nature to help farmers sustainably feed the planet. With a vision of creating a world where farming is an economically desirable and accessible profession, Indigo works alongside its growers to apply natural approaches, grow healthy food for all, and conserve resources for future generations. Utilizing beneficial plant microbes to improve crop health and productivity, Indigo’s portfolio is focused on cotton, wheat, rice, corn, and soybeans. The company is headquartered in Boston, MA, with commercial and customer service based in Memphis, TN. www.indigoag.com

The role of the IT Support Specialist will report to our IT Support Manager. The Support Specialist main focus will be to set up and support Indigo’s field staff located domestically and internationally. The IT Support Specialist will help with ongoing IT operations to enable a highly productive, efficient, IT environment. This person will support the building up and optimizing of the infrastructure that will scale with Indigo’s ambitious goals.

Outcomes:

  • Utilizing video conferencing and remote tools, support all field staff located in various locations in the U.S and internationally.’
  • Configure and ship user devices including laptops running Windows and MacOS, iPhones, and iPads.
  • Remotely configure international devices including laptops running Windows and Android phones and tablets.
  • Conduct technology orientation with field staff remotely over video conference.
  • Maintain availability to receive calls and chats to support field staff and work on all tickets in ticketing system when available.
  • Configure, deploy and manage information technology assets (PC’s Laptops, Printers etc.)
  • Troubleshoot problems with corporate IT infrastructure (network, laptops, printers, etc..)
  • Manages and maintains overall IT security infrastructure
  • Work with the other IT team members on establishing and maintaining policies and processes
  • Installs and maintains desktop management applications such as a ticketing system, asset management and remote control
  • Installs, maintains, and upgrades corporate anti-virus applications
  • Provides and maintains regular reports related to deployments, asset inventory and software compliance. 
  • Submit service requests for the procurement of necessary equipment
  • Experience providing advanced troubleshooting for complex problems and ability to provide technical guidance to team members.
  • Managing remote users
  • Managing A/V Software and Systems
  • Managing Third Party Cloud Services

Competencies/Qualifications:

  • Customer service oriented
  • A bachelor's degree in Computer Engineering or a related field
  • 3-5 years of experience supporting desktop hardware and software
  • 3-5 years of working directly with Microsoft Office 365/Online Exchange Enterprise
  • Strong troubleshooting skills with the ability to gather all relevant information, identify problems and implement solutions quickly
  • Experience with Windows 7,8,10 and MAC OS X operating systems.
  • Experience supporting End User’s BYOD (e.g. Cellular devices)
  • Experience with MDM solutions, preferably Meraki
  • Experience with video conferencing software and remote support tools (Zoom & LogMeIn)
  • Excellent communications, analytical, and problem-solving skills.
  • Proven ability to exercise exemplary judgment and think critically with strong problem-solving skills
  • Outstanding thoroughness, attention to detail, and accuracy in work product
  • Ability to work independently while at the same time work effectively in a collaborative structure and with personnel throughout every level of the company
  • Thrive in a fast-paced, deadline-oriented environment while maintaining superior time management, prioritization, organizational and multi-tasking skills, with a proactive and anticipatory attitude
  • Advanced level Microsoft Office skills (Word, Outlook, Excel, PowerPoint)
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • TypescriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases

Location

On the edge of Charlestown, we are within walking distance to restaurants and bars. The Sullivan Square T and bus stop is also right next door!

An Insider's view of Indigo

What projects are you most excited about?

Our mission is to provide agronomists with unbiased real-time data we are collecting across thousands of acres at the ground level and from space. It's such a thrill to be working on the data and analysis perspective of this massively cross-disciplinary team that helps agronomists initiate data-powered conversations to provide substantial results.

Jyoti

Principal Data Scientist

What makes someone successful on your team?

A successful Indigo team member is someone willing to continuously learn and improve, regardless of experience or role. Whether you’re an Engineer, Account Manager, Business Analyst, or Scientist, successful team members keep the bigger picture in mind and bridge disciplines to solve problems facing the incredibly complex system that is agriculture

Hilary

Software Product Manager

What are Indigo Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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