Indigo is a company dedicated to harnessing nature to help farmers sustainably feed the planet. With a vision of creating a world where farming is an economically desirable and accessible profession, Indigo works alongside its growers to apply natural approaches, conserve resources for future generations, and grow healthy food for all. Utilizing beneficial plant microbes to improve crop health and productivity, Indigo’s portfolio is focused on cotton, wheat, barley, corn, soybeans, and rice. The company, founded by Flagship Pioneering, is headquartered in Boston, MA, with additional offices in Memphis, TN, Research Triangle Park, NC, Sydney, Australia, Buenos Aires, Argentina, and São Paulo, Brazil. www.indigoag.com
The IT Support Manager will play a key role in growth of the IT Support function within Indigo. This person will ensure that the business is providing exceptional IT Service to both internal and external users. They will have ownership of support within the Boston, MA office and remote users.
Responsibilities:
- Lead a local team of IT support staff
- Develop and maintain effective working relationships with team members, peers and supervisors to provide top of the line customer service
- Provide exceptional support to end users
- Meeting SLA’s defined between support and the business
- Improve support procedures
- Assist in the maintenance and upgrades of Support Tools
- Creation and distribution of IT Service Desk reporting
Competencies:
- Customer focused
- Great technical aptitude
- Thrives in a fast-paced environment; pushes to find and deliver simple solutions to complex problems
- Able to work across a broad set of technologies
- Proactively brings new ideas to the table
- Strong written and spoken communication skills
- Comfortable with ambiguity and challenging company goals
- Self-starter; able to drive to solutions with minimal direction
- Driven by incremental milestones to work toward an ideal solution
- Strong passion for collaboration
- Understands and is excited about Indigo’s mission and core values
Qualifications:
- Degree in IT or equivalent in hands-on experience desirable
- 2+ years management experience
- Experience working in a fast-paced, quickly pivoting environment
- Experience working in an ITIL based service environment
- Experience with Windows 10, Meraki, PowerShell and SharePoint desired
- Experience with TPX-UCx, Atlassian Suite & Zoom Video Conference a plus