IT Support Engineer at EverQuote

| Cambridge
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EverQuote Inc. is looking for a talented support technician with Mac and Windows skills to join our growing IT support team.  The ideal candidate will excel in high quality desk side and remote support and have a passion for troubleshooting and handling issues from inception to conclusion. If you are an active learner and want to be part of one of the fastest growing companies in Boston, we want to hear from you.

As part of the IT team, you will:

  • Monitor, field and triage support tickets using our internal ticket tracking system 
  • Configure and troubleshoot computers and other hardware/peripherals
  • Manage Mac Laptop/Desktop setup and deployments for new employees using standard hardware and software
  • Manage hardware logistics for a remote workforce 
  • Design and document internal procedures to help build an empowered end user community
  • Help build a knowledgebase of common problems and solutions to reduce ticket inflow
  • Manage hardware and software inventory systems and enforce asset tracking
  • Alert and create order requests when supplies are low
  • Work on projects on an as needed basis, including facilities tasks
  • Consult and collaborate with end users on various systems and projects providing technical expertise as needed

Qualifications: 

  • 1-2 years of experience working as a Desktop Support Specialist or comparable technical role.
  • Experience working with help ticket tracking software.  (Spoke and JIRA experience a plus)
  • Excellent computer skills/knowledge required, as well as the ability to solve problems and troubleshoot
  • Experience working with a mobile device management system is a plus (ie. Jamf and Intune)
  • Well-organized and able to work on and prioritize multiple tasks
  • Basic knowledge of TCP/IP, DHCP, DNS and common LAN technologies
  • Ability to work cross functionally with various teams
  • Excellent customer service, interpersonal and communication skills
  • Ability to work out of our Cambridge HQ full-time
  • Self starter with a drive to learn and develop new skills and technologies
  • Ability to lift up to 50lbs

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

About Us:

EverQuote (Nasdaq: EVER) operates the largest online marketplace for insurance shopping in the United States. We make insurance shopping easy, efficient and personal, saving consumers and providers time and money. Our goal is to reshape the way consumers shop and improve the way insurance providers attract and connect with customers as insurance shopping continues to shift online.

EverQuote is committed to building an equitable, diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • HootsuiteCMS

Location

We're located in the Kendall Square area of Cambridge, MA. Surrounded by great food, fun places for outings and easily accessible for any commute.

An Insider's view of EverQuote

How would you describe the company’s work-life balance?

The reality is career success means little without a healthy balance of life outside of work. At EQ, it has meant reminding each other that whatever we can get done in a day is good enough. Some may be able to do more based on their situation and some won’t. The key is creating safe spaces to be honest, and open to give and receive support.

Alexander Grant

Quality Manager

How do you collaborate with other teams in the company?

I shoot a slack to someone or set up a meeting if it's a more complex problem I'm trying to solve. Typically, everyone is eager to help and put their heads together to solve the problem at hand!

Clara Hunnewell

Manager, SEM and Analytics

How does the company support your career growth?

At EverQuote, I've been able to grow from "intern" to "director of engineering" with lots of mentorship. Leadership sets clear expectations, provides actionable feedback, and creates real opportunities. EverQuote has sponsored formal management training for me, and I have a personal development plan that aligns with my goals beyond my tenure at EQ.

Ian Naval

Director, Ad Engineering

What’s the vibe like in the office?

The vibe is very upbeat and collaborative. Everyone is truly willing and happy to help each other out, support is just a desk away! Outbursts of laughter are the norm throughout the day which lends to a positive feel, but there are also quiet spaces to escape to when needed. I am very much looking forward to days back in the office down the road.

Brianna Shea

Agency Business Consultant

What are EverQuote Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Along with generous PTO, we offer a great open vacation policy!
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
Professional Development Benefits
Diversity Program
Lunch and learns
Mentorship program

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