We are seeking an IT professional to join the Superpedestrian software & operations teams. Don’t hesitate to apply if you only meet some of the nice-to-have qualifications, or if you feel you’re overqualified. This is a position where you will have the opportunity to shape your responsibilities based on the skills you bring to the table.

What you’ll do:

• Lead a technical assistance program across Superpedestrian sites.
• Manage all desktop hardware and software, printing, and network hardware across Superpedestrian.
• Perform hardware repairs, upgrades and migrations.
• Support End Users in multiple disciplines.
• Use and gain mastery over our various in-house tools and services.
• Handle system access and maintain user accounts, passwords, data integrity & security.
• Work with our Senior DevOps Engineer to support and grow Superpedestrian’s IT infrastructure.
• Help implement a new customer service program for Superpedestrian’s B2B micromobility fleet customers.

What we’re looking for:

• Attention to detail and a focus on process
• 2+ years of industry experience in IT infrastructure or end-user support
• Experience troubleshooting basic networking, including wireless, switches and firewalls
• Experience supporting Mac and Windows users
• Experience communicating with technical and non-technical coworkers
• Experience speccing and purchasing technical equipment and software
• Experience with ActiveDirectory 
• Experience with desktop imaging and inventory management
• Experience working Solidworks PDM is a plus
• Experience working with client and server backup software is a plus
• The ability to travel domestically and internationally approximately 25% time