IT Support Representative
EverQuote Inc. - Cambridge, MA

EverQuote Inc. is looking for a talented support technician with strong Mac skills to join our growing IT support team. The ideal candidate will excel in high quality desk side and remote support and have a passion for troubleshooting and handling issues from inception to conclusion. If you are an active learner and want to be part of one of the fastest growing companies in Boston, we want to hear from you.

As part of the IT team, you will:

• Monitor, field and triage support tickets using our internal ticket tracking system
• Configure and install new computers, printers, cell phones and other peripherals
• Manage Mac Laptop/Desktop setup and deployments for new employees using standard hardware and software
• Design and document internal procedures to help build an empowered end user community
• Help build a knowledgebase of common problems and solutions to reduce ticket inflow
• Manage hardware and software inventory systems and enforce asset tracking
• Alert and create order requests when supplies are low
• Work on projects on an as needed basis, including facilities tasks
• Consult and collaborate with end users on various systems and projects providing technical expertise as needed

Qualifications:

• 1-2 years of experience working as a Desktop Support Specialist or comparable technical role.
• Experience working with help ticket tracking software. (Spoke and JIRA experience a plus)
• Excellent computer skills/knowledge required, as well as the ability to solve problems and troubleshoot
• Well-organized and able to work on and prioritize multiple tasks
• Basic knowledge of TCP/IP, DHCP, DNS and common LAN technologies
• Ability to work cross functionally with various teams
• Excellent customer service, interpersonal and communication skills
• Ability to travel to our Cambridge HQ and Woburn remote office locations*
• Self starter with a drive to learn and develop new skills and technologies
• Ability to lift up to 350 Lbs (heh!)

*Please note this position will begin as fully remote/work-from-home. This position may transition to a hybrid schedule as some of our EverQuote team members make a safe return to the office.

Why EverQuote?
● We are one of the fastest growing companies in Boston history
● We employ completely data-driven decision making
● We encourage creative thinking, independent responsibilities for business results & team collaboration
● Lunch catering to the office, company outings to local restaurants, day trips, company outings and more
● Competitive salaries, excellent benefits, stock options, and a relaxed & flexible work environment
● We have lives outside of work. We are musicians, athletes, filmmakers, gamers, authors, and more.