IT Specialist

| Greater Boston Area

We’re looking for an entry-level IT Specialist who is eager to learn and is excited about technology. We believe in using the best tool for the job and, while we’re always looking to improve, tools currently used in this role include:

  • MacOS
  • Zoom
  • Jamf MDM
  • Okta
  • Google Apps
  • Gitlab

If you’re jumping at the idea of rolling up your sleeves and chipping in as needed in a dynamic startup environment where you’ll gain exposure to various aspects of technology, then you might be the right candidate:

  • Provide excellent in-person and remote customer service to everyone at PathAI, and track your work in a ticketing system.
  • Help solve intriguing technical puzzles while providing excellent customer service in person and remotely.
  • Manage the queue of technical support requests to ensure a timely response and satisfactory resolution of all requests.
  • Set up and deploy computers and other desktop technology to employees and new hires.
  • Help organize and build processes to make the technology department more efficient and better able to support the organization.
  • Support the employee onboarding and offboarding processes.
  • Assist with technology projects and other tasks, as needed.

The work will be equal parts challenging and fulfilling. It’s a great opportunity to learn about various aspects of technology in a supportive environment with the mentorship of the Director of Technology.


Requirements:

In order to get the most out of this role and be a successful IT Specialist, you’ll need a healthy dose of soft skills to mix in with your technology chops:

  • Your communication is top notch, because you’re not shy to speak up when needed, and you write succinctly, always proofreading.
  • At least six months to a year of combined training and experience supporting technology so we’re not starting with a completely blank slate.
  • Reliable and responsible. You pay attention to details and deadlines, and you follow through on commitments and goals; when plans change, you make necessary arrangements to ensure the work gets done.
  • Be a sponge. Soak up as much knowledge as possible and run with it using all the resources at your disposal to find innovative and effective solutions to challenges.

Benefits:

For the right candidate, we'll offer a competitive salary plus equity. We have a strong benefits package, including heavily-subsidized health, dental, and vision insurance plans to keep you in peak shape. It's rounded out by:

  • Flexible work hours
  • Three weeks of paid leave per year, plus holidays and extended leave
  • Convertible sit-stand desks
  • Your choice of computer equipment
  • Free lunch on Tuesdays and Fridays
  • Snacks and drinks in the office – which currently include a mountain of Milano cookies and cold brew coffee and green tea on tap.

Most importantly, you'll be doing important work with a team of people you'll enjoy spending the day with.

PathAI is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions on business needs, job requirements, and qualifications — that's all. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. We don't tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same way.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • VueJSLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases

Location

We're right in Fenway! One of our perks is Red Sox tickets.

An Insider's view of PathAI

How would you describe the company’s work-life balance?

We’re really flexible - there are no on-call shifts, and you can work from home when you need to. A lot of my colleagues have young children and they can be there for their family. We all work hard, but the work is task-oriented and day-to-day workload is actually realistic.

Sarah

Senior Product Manager

What kinds of technical challenges do you and your team face?

Automating and auto-scaling a generalized machine learning workflow that takes pathologists from a slide medical image to a clinical prediction

Mariel

Senior Platform Engineer

What makes someone successful on your team?

Someone who is willing to roll up their sleeves and do what it takes to get the job done will do well here! Since we're a small startup, we all wear multiple hats, so a willingness to adapt, be flexible, and learn from one another is really important.

Diana

Product Manager

How do you empower your team to be more creative?

We hire smart people to solve hard problems early on, and just let them do their thing.

Jackson

VP-Product

What's the biggest problem your team is solving?

We’re using computer vision to increase the speed and accuracy of cancer diagnosis, making personalized medicine accessible to more patients and ultimately improving treatment outcomes.

Sam

Front-end Engineer

What are PathAI Perks + Benefits

PathAI Benefits Overview

PathAI offers a standard benefits package (health insurance, 401k, stock options) in addition to some fun perks, listed below!

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
PathAI covers 85% of the premium for individuals and 75% for families
Retirement & Stock Options Benefits
401(K)
Company Equity
We don't offer a 401(k) match yet because we're still in Series A funding round. We'll be rolling it out soon, though!
Child Care & Parental Leave Benefits
Generous Parental Leave
All employees receive a free membership to care.com to help with childcare needs
Flexible Work Schedule
PathAI employees make their own schedule (with their manager's approval)
Remote Work Program
We are very remote-friendly
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
We do three weeks PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Not on tap, but in the fridge. We have green tea, iced coffee, and kombucha on tap, though!
Casual Dress
Commuter Benefits
Company Outings
We have season tickets for the Red Sox!!
Game Room
Our game room has a PS4!
Stocked Kitchen
Fruit snacks, milano cookies, seaweed snacks, fresh fruit, pop tarts, cereal, kind bars, etc. You can also request any specific snacks you would like on hand by asking our front desk associate
Some Meals Provided
We do a catered lunch for the entire company every Friday
Happy Hours
Whiskey Wednesday!!!
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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