IT Manager
This is a terrific opportunity for a self-motivated IT Manager to join our team. At Forward Financing, our mission is to be the leading provider of financing solutions to under-served small businesses. As the 15th fastest growing company in US & #1 in Massachusetts (Inc 500), we are at the forefront of growth in the FinTech space. We are 100% dedicated to this vertical and to achieving our mission.
We are seeking an experienced, ambitious, resourceful and hands-on IT Manager to empower our teams through secure, reliable, performant, and scalable technology solutions. When problems arise, you will be the first line of defense, restoring order and fortifying our infrastructure to instill a level of confidence and security among our employees, partners, and merchants that is a model for the industry.
In this role you will:
- Provide tactical management of daily IT operations (inventory, on-boarding, off-boarding, disruptions, in the business, etc)
- Responsible for IT assets: machines and other hardware (servers, workstations, laptops), network configurations, administrations, and support. Also responsible for audio, video conference systems, VoIP, and file storage systems
- Work with the business and tech teams to draft policies for best practices. Work with product and engineering to implement enhanced security efforts
- Ensure proper inventory, maintenance, and license and subscription renewals for all IT assets including machines, other hardware, and 3rd party applications (Trello, Lastpass, G Suite, Dropbox, etc.)
- Participate in hardware and software evaluations. Maintain and continuously evaluate vendor relationships
- Reduce the risk of data leaks by reducing attack vectors and increase security efforts in remote offices
- Conduct regular audits of employee access levels in regards to sensitive data (PII)
- Drive efforts within IT for SOC Type 2 Compliance
- Manage phishing certifications and employee onboarding. Work with leadership to provide additional training for employees to reduce the risk of data loss
About You:
- Passionate: High energy. “Can-do-attitude.” Enthusiastic. Optimistic, open, and objective toward others
- Coachable: Open to feedback and continual professional improvement. Flexible and adaptable
- High Standards: Quality orientation. Follow through on commitments. A doer who gets things done
- Efficient: Producing significant output with minimal wasted effort, organized planning and prioritization
- Proactive: Self-starter, continually seeks additional responsibilities. Willingness to go the distance to get something done, including working long hours at times if needed
- Collaborative: Strong “people orientation.” Can disagree without being abrasive or intimidating. Team player
- Emotional Intelligence: High degree of self-awareness. Handles interpersonal relationships judiciously and empathetically. Exercises good judgment while under pressure
- Communicator: Speaks and writes clearly and articulately without being overly verbose or talkative and possesses an openness to people and a willingness to hear what others are saying
Requirements:
- 5+ years of IT operations/systems administration experience
- Bachelor’s degree in information technology, management information systems, or related field
- Strong familiarity with Mac and Windows operating systems
- Working knowledge in VPN setup and maintenance
- Strong background managing Gsuite licenses and configurations
- Experience with network configuration, support, and maintenance for servers, workstations, and laptops
- Solid understanding of network switches, routers, Wi-Fi, firewalls and VPNs.
- Experience working with DLP systems
Preferred:
- Relevant certification a strong plus (CompTIA, Cisco etc.)
- Comfortable with some scripting (bash, Python, Ruby, PowerShell)
- Knowledge of network protocols such as TCP/IP, HTTP, NTP, FTP etc
- Experience implementing a single sign-on environment (I.e. Okta)
- Experience working with international subsidiaries
About Us:
Forward Financing is a Boston-based financial technology company that provides fast, flexible, and reliable working capital to small and medium-sized businesses nationwide. By combining proprietary technology with a team of small business financing experts, Forward Financing delivers same day funding with the speed and simplicity business owners need to succeed and grow. With a simple online application, businesses can trust Forward Financing for approvals within minutes, funding within hours, and personalized support and service when they need it most.
Since 2012, Forward Financing has provided over $500m in funding to more than 10,000 small businesses. Consistently recognized as an industry leader, the company is A+ rated by the Better Business Bureau and receives top ratings across all major customer review platforms. In 2017 and 2018, Forward Financing was named by Inc. Magazine and the Boston Business Journal as one of the fastest-growing companies in Massachusetts. Learn more at www.forwardfinancing.com
Compensation:
At Forward Financing, we believe that if our company succeeds, all of our employees succeed too. We offer a competitive compensation package for highly qualified candidates that are extremely motivated, have a positive attitude, and are able to ramp up quickly. We offer a comprehensive benefits package including medical, dental, vision and commuter benefits along with gym reimbursement, 401K, paid volunteering days and a matching gift program. We work in an open environment with a start-up vibe, conveniently located just steps away from South Station. You will have the opportunity to work with people that enjoy a fun, social office culture.
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