Our mission is to advance product innovation with metal 3D printing. Current metal 3D printers are out of reach for most engineers and designers. They are industrial, cost-prohibitive, and can be dangerous. We are making an affordable, office-friendly system so that every design and engineering team has the ability to 3D print with metal.

Desktop Metal is located 30min outside of Boston. We've raised over $200 million from investors that include Google, BMW, NEA, KPCB and GE, and have put together a talented team of engineers, materials scientists, and startup veterans. Join us as we change the way products are designed and produced with metal.

About You:

You enjoy maintaining the foundation that an organization relies on to ensure that every piece of technology works together in harmony. You hunt down problems, but also foresee them. You know this field consists of more than just computers.

You understand the basics of computing, networking, and should have an excellent grasp of problem-solving. Bonus points if you already manage a home-lab and/or have experience using AWS or similar services. You’re hungry to work for a fast-paced startup. But most importantly, you enjoy keeping people connected...in a figurative sort of way.

Always searching for a better way to do things you pride yourself on staying top of the latest and greatest in tech. In this role, you can use that knowledge to help a fast-growing company to thrive in a competitive environment.

About the Position:

Desktop Metal has an opportunity for a professional and experienced individual to fill the role of IT Technician. In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations and associated software. The IT Technician will also be the main point of contact for employees who are experiencing computer issues. This is an excellent opportunity for the right individual to join an exciting dynamic startup that is experiencing significant growth.

Responsibilities:

• Support user community desktop support needs including software and hardware related issues
• Troubleshoot hardware and software issues in person, remotely and via phone
• Manage employee and contractor IT onboarding needs
• Manage PC and Mac imaging process
• Support and troubleshoot key cloud and on-premise applications
• Work with internal and external IT team members to support IT projects and initiatives.
• Participate in IT Agile Kanban board process

Candidate Profile:

The successful candidate will be a high-energy, detail-oriented technician with the desire to provide timely and effective support for our users. 

• Customer Service experience
• Experience with Windows and MAC OS devices
• Experience managing Google Apps
• Experience with managing SAS products
• Experience with computer imaging and repair

Qualifications & Skills:

• Bachelor’s Degree in Computer Science or related field or 1+ year experience in IT support preferred
• Ability to juggle multiple responsibilities
• Ability to complete projects on time
• Ability to interact and communicate effectively with both technical and business staff.
• Strong people skills and ability to collaborate in a team-centric environment
• Must have excellent problem-solving skills, enjoy a good challenge and have a sense of humor.