We are seeking an entry-level IT associate to join the Superpedestrian team. Don’t hesitate to apply if you only meet some of the nice to have qualifications. This is a position where you will have the opportunity to shape your responsibilities based on the skills you bring to the table.

What you’ll do:

• Tier One tech support at the Superpedestrian internal helpdesk.
• Assist the Service and Support Team in the handling of customer facing support
• Manage all desktop hardware and software, printing, and user network issues at Superpedestrian.
• Work with our Senior DevOps Engineer to support Superpedestrian IT infrastructure.

What we’re looking for:

• Attention to detail and a focus on process
• College Degree - CS/EE/BA majors a plus
• Someone not afraid to ask for help when need and willing to go the extra mile to help
• Experience in IT infrastructure or end-user support
• Experience troubleshooting basic networking, including wireless connectivity
• Experience supporting Mac and Windows users
• Experience communicating with technical and non-technical co-workers
• Experience speccing and purchasing technical equipment and software
• Experience with desktop imaging and inventory management a plus
• Experience with ActiveDirectory is a plus
• Experience working with client and server backup software is a plus

This role offers opportunity to grow and learn. The person who fills this role will have to wear a lot of hats and move from task to task. We look forward to hearing from you.