Thrasio
How Goods Become Great™ | We provide people everywhere with the products they need to make the most of every moment.
Walpole, MA

IT Applications Manager at Thrasio

| Greater Boston Area
Sorry, this job was removed at 7:06 a.m. (EST) on Thursday, February 10, 2022
Find out who's hiring remotely in Greater Boston Area.
See all Remote Operations jobs in Greater Boston Area
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Hop on the Rocketship 

Thrasio is a next-generation consumer goods company reimagining how the world’s most-loved products become accessible to everyone. We use a deep understanding of rankings, ratings, and reviews to identify and acquire quality brands and use world-class expertise and data science to make their products better or create new ones to meet changing customer demand.

We’ve got huge goals, and every Thrasher plays an integral part in getting us to the stratosphere. That’s why we only bring on people who think positively. Who look out for the team. Who tell their egos to take a hike while they get the job done right.

From the moment you hop on our rocketship, we give you the freedom you need to take big swings and push what’s possible to get us there. And if you fail, it’s cool—we know you’ll grow spectacularly. What matters is that you’re helping impact millions of people around the world who use our products everyday.

Because with every new spatula, pillow, or marker brand we acquire, with every coffee roaster or body wash we develop, our goal is to provide people everywhere with what they need to make the most of every moment - ensuring that what gets delivered to their door delivers. 

The Role:
As an Applications Manager you will lead and oversee a portfolio of diverse technologies of SaaS platforms - delivering on strategy, system administration, support, ensuring operational excellence, and security for the organization. Working across delivery, infrastructure, security and third-party vendors, ensure solutions are performing as expected and always available. Provide customer support and ensure we are meeting / exceeding SLAs and customer expectations. Provide leadership and continually challenge ourselves to innovate and improve. As the portfolio has very visible customer engagement solutions, ensuring data quality and integrity is paramount.

Key Responsibilities May Include:

  • Manage a team of 5+ people to set strategy, and manage day to day activities of SaaS Platforms
  • Work with on-shore/off-shore support team, providing support, direction, guidance to maintain and high level of productivity and efficiency in day-to-day tasks
  • Engage with external vendors and internal teams to resolve Production issues; be well versed in third-party vendors to ensure they are meeting required SLAs and KPIs
  • Take an active role in key enterprise processes that support operational excellence and govern our Production environments such as Change Advisory Board (CAB), SWAT calls, Incident Management
  • Work closely with Security, Infrastructure and other key enterprise teams to understand changes they are making to the Production environment; analyzing and providing transparency into potential risks, issues or impact
  • Effectively interact with teams internal and external to share learnings, process improvements, technical knowledge where systems integrate
  • Support through a variety of different communication channels - potentially: email, phone, tickets, chat, video conference
  • Identifies, tracks, resolves, responds and raises awareness of data quality and integrity issues
  • Perform periodic reviews on technical and operational documentation ensuring all documentation is up-to-date and accurately reflects the Production state of the system

What You Bring To The Party:

  • 5+ years experience managing a team of people for a startup company or equivalent
  • 10+ Years proven experience in technical support of SaaS (cloud-based applications), (Gsuite, OKTA, Slack etc)
  • Hands-on Experience of SaaS monitoring tools and integration tools 
  • Proven ability to proficiently interact with business facing individuals and pivot to interacting with all levels of technical resources
  • Proven ability to effectively navigate across teams to solve incidents and issues; proactively identifying and working with appropriate technical resources
  • Strong software analysis, troubleshooting and conceptual skills
  • Excel at communicating (spoken, written, presentation) with an ability to express technical concepts in business terms
  • Ability to negotiate and navigate difficult or ambiguous situations, adapt and work effectively with a variety of situations, individuals and technologies
  • Takes ownership and accountability
  • Ability to work as part of a distributed product team
  • Forward thinking; ability to identify potential risks and issues, proactively providing recommendations for mitigating
  • Embraces diversity and inclusion of thought
  • Ability to work across boundaries, building cross organizational relationships
  • Strong desire to develop and advance own skills through self-study, hands-on and shadow learning, formal instruction
  • Experience with Jira, Zendesk or equivalent Service Desk Tools 

Not Sure You Check Every Box?

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folx tend only to apply if they meet 100% of the qualifications. At Thrasio, we need people who think rigorously and aren’t afraid to challenge assumptions, so we’re looking for diverse perspectives, as long as you meet the minimum criteria. 

THRASIO IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER AND CONSIDERS ALL QUALIFIED APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, GENDER, SEXUAL ORIENTATION, GENDER IDENTITY, ANCESTRY, AGE, OR NATIONAL ORIGIN. FURTHER, QUALIFIED APPLICANTS WILL NOT BE DISCRIMINATED AGAINST ON THE BASIS OF DISABILITY, PROTECTED CLASSES, OR PROTECTED VETERAN STATUS. THRASIO PARTICIPATES IN E-VERIFY.

Thrasio does not accept agency resumes. Please do not forward resumes to our jobs alias, Thrasio employees or any other organization location. Thrasio is not responsible for any fees related to unsolicited resumes.

See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

Our office is about 15 miles southwest of Boston and is nestled between the commuter rail station, restaurants, town commons, and locally-owned shops.

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Always open to new technologies that will help us get the job done!Languages
    • ReactLibraries
    • GraphQLLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • RedshiftDatabases
    • ConfluenceManagement
    • JIRAManagement
Previous
Next

What are Thrasio Perks + Benefits

Thrasio Benefits Overview

Thrasio believes in investing in our employees' wellbeing. Our #1 priority is having a happy, healthy & harmonious team of employees to keep us on the path to success!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Beginning September 2021
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks

An Insider's view of Thrasio

What's something quirky about your company?

Thrasio culture thrives on the "fail-forward" mentality and it really encourages people to learn from their mistakes rather than being ashamed of them. This has really helped me gain confidence in my work and allowed me to take necessary risks that I would have otherwise avoided due to fear of failure.

Sofia Cacho

Partner Success Manager

How do you collaborate with other teams in the company?

Thrasio uses Zoom and Slack to foster collaboration between teams. Each brand has a dedicated Slack channel where we can talk through strategy and ideas. Often, groups will jump in a Zoom to talk through next steps and how we can work together to achieve success. These impromptu meetings and Slacks help us build a cohesive plan for each brand.

Keith Jarvis

Director Google SEO

What makes someone successful on your team?

The most successful people at Thrasio aren’t afraid to try new things and take risks. Even if things fail, taking accountability and learnings from that to put toward the next project helps us all be more and more successful as we grow.

Jackie Pomposelli

Director, Marketing Operations

How do your team's ideas influence the company's direction?

Data is the heart of Thrasio. The Technology team fuels data-driven decision making that optimizes our brands and overall internal functioning. We design structures, systems, experiments, and tools to address critical questions. We teach business stakeholders how to understand and use data. We’re the source that informs our company’s direction.

Jeremy Freeman

Senior Vice President of Technology

More Jobs at Thrasio